Operations Executive
1 week ago
About Us:
At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.
Working model:
Onsite
Days:
Monday to Friday
Timings:
10:00am - 6:00pm
Budget:
25 - 30k (depending on experience)
Experience:
1 - 2 years (Freshers with strong soft skills are also welcome to apply)
About the Role:
As an
Operations Executive
, you'll play a crucial role in managing the user experience end-to-end. From being the first point of contact for platform users to ensuring smooth session coordination with our SoulSensei guides, you'll be the operational backbone behind a transformative experience. This role blends customer interaction, scheduling, coordination, and light data management.
Key Responsibilities
- Manage inbound and outbound user calls to assist with platform navigation and session bookings
- Coordinate session availability with guides and send timely reminders
- Follow up with users to support conversions and address questions
- Ensure timely attendance and assist if any session-related issues arise
- Maintain clear documentation using Google Sheets and internal trackers
- Keep all logs and reports updated, and prepare daily records
- Collect and organize post-session feedback from users
- Communicate effectively in both
English and Hindi
with empathy and clarity
What We're Looking For
- Bachelor's degree in any discipline (Psychology, Humanities, or Communication is a plus)
- Strong verbal and written communication skills in
English and Hindi - Confident on phone/video calls, calm and people-friendly demeanor
- Comfortable with tools like
Google Sheets, Google Calendar, WhatsApp Business - Highly organized, detail-oriented, and proactive
- Prior experience in client servicing, customer support, wellness coordination, or telesales is a plus
- Freshers with strong communication and soft skills are encouraged to apply
Bonus Points If You Have:
- Experience with CRM tools or scheduling platforms like Calendly
- An interest in personal development, mental wellness, or spirituality
Why You'll Love Working With Us:
- Be part of a mission-led startup focused on making real impact
- Work with a compassionate, purpose-driven team
- Learn and grow across multiple functions
- Enjoy a culture of empathy, ownership, and meaningful work
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