Operations Executive

2 weeks ago

Mumbai Metropolitan Region, India SoulSensei Full time ₹ 45,000 - ₹ 90,000 per year

About Us:
At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.

Working model:
Onsite

Days:
Monday to Friday

Timings:
10:00am - 6:00pm

Budget:
25 - 30k (depending on experience)

Experience:
1 - 2 years (Freshers with strong soft skills are also welcome to apply)

About the Role:
As an
Operations Executive
, you'll play a crucial role in managing the user experience end-to-end. From being the first point of contact for platform users to ensuring smooth session coordination with our SoulSensei guides, you'll be the operational backbone behind a transformative experience. This role blends customer interaction, scheduling, coordination, and light data management.

Key Responsibilities

  • Manage inbound and outbound user calls to assist with platform navigation and session bookings
  • Coordinate session availability with guides and send timely reminders
  • Follow up with users to support conversions and address questions
  • Ensure timely attendance and assist if any session-related issues arise
  • Maintain clear documentation using Google Sheets and internal trackers
  • Keep all logs and reports updated, and prepare daily records
  • Collect and organize post-session feedback from users
  • Communicate effectively in both
    English and Hindi
    with empathy and clarity

What We're Looking For

  • Bachelor's degree in any discipline (Psychology, Humanities, or Communication is a plus)
  • Strong verbal and written communication skills in
    English and Hindi
  • Confident on phone/video calls, calm and people-friendly demeanor
  • Comfortable with tools like
    Google Sheets, Google Calendar, WhatsApp Business
  • Highly organized, detail-oriented, and proactive
  • Prior experience in client servicing, customer support, wellness coordination, or telesales is a plus
  • Freshers with strong communication and soft skills are encouraged to apply

Bonus Points If You Have:

  • Experience with CRM tools or scheduling platforms like Calendly
  • An interest in personal development, mental wellness, or spirituality

Why You'll Love Working With Us:

  • Be part of a mission-led startup focused on making real impact
  • Work with a compassionate, purpose-driven team
  • Learn and grow across multiple functions
  • Enjoy a culture of empathy, ownership, and meaningful work

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