Field Service Order Handler

About The Company
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website .

The Position / About The Job
Key Responsibilities in this role:

• Register customer orders and monitor the entire order settlement process, including delays, rescheduling, holds, and TBA (To Be Advised) cases.
• Ensure timely booking and processing of work orders in the ERP system.
• Create service requests, execute invoicing, and ensure timely job closure.
• Maintain accurate records of orders received, booked, pending, and executed.
• Update ERP entries regularly to reflect changes in order status, PO amendments, and service progress.
• Prepare and maintain documentation for returns, commissions, credit/debit notes, and customer claims.
• Submit quotations and proforma invoices (PI) and follow up on approvals and feedback.
• Address customer inquiries and resolve issues related to service orders and billing.
• Collaborate closely with sales teams for purchase order amendments and clarifications.
• Coordinate with service managers, finance, and other stakeholders to minimize DNI (Days Not Invoiced) and resolve deviations.
• Support service execution teams with order-related inputs and updates.
• Assist in onboarding new customers by setting up order handling protocols and documentation.
• Maintain master data accuracy for customers, products, orders and services in ERP.
• Provide training or guidance to junior staff or new team members on order handling procedures.
• Generate and analyse monthly and quarterly reports on order status, service performance, and customer feedback.
• Identify bottlenecks and contribute to continuous improvement initiatives in order handling and service delivery.
• Participate in internal audits and compliance checks related to order processing.
• Submission of service tenders on various government portals.

Who you are?
Order Handler - Pune would work towards the Customer Order management from the point of view of ensuring the compliance to the Alfa Laval Policies & SOP during Order Execution process, effectively reviewing the order recorded in ERP systems and approving it for further process/ actions to initiate. This Role Acts as an Important Check Gate for realization of Order Booking in the system and Invoicing of services to the external customer.

What you can be?

• Min. qualification would be a diploma/ graduate [Engineering] with exemplary track record.
• Satisfactory knowledge of Order Management – with clarity of service , repair and commercial processes.
• 3-5 years of experience of working in Service/manufacturing / EPC / Engineering sector

Why should you apply?
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Classified by Alfa Laval as: Business

• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval's future success, you will be learning new things every day.
• In this role you will be reporting to Field Service Operations Manager

Physical & Environmental Factors
Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear.

Environmental Factors (hazardous materials, work location, work surfaces, exposure).

Why Should You Apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities.
• Your work will have a true impact on Alfa Laval's future success, you will be learning new things every day.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."