Order Management Associate

7 days ago


Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Walkin Drive

Roles and Responsibilities

  • Manage order processing from receipt to cash application, ensuring timely and accurate processing.
  • Coordinate with internal teams (e.g., sales, logistics) to resolve any issues or discrepancies related to orders.
  • Maintain accurate records of customer interactions, including phone calls, emails, and chats.
  • Identify opportunities for process improvements and implement changes as needed.
  • Provide excellent customer service by responding promptly to customer inquiries.

Desired Candidate Profile

  • 1-3 years of experience in Order Management or a related field.
  • Strong understanding of Order Processing principles and practices.
  • Excellent Customer Management skills with ability to handle multiple customers simultaneously.
  • Proficiency in using CRM software applications such as Salesforce or similar tools.

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