Executive – Order Management
2 days ago
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Job Title:
Executive – Order Management / Customer Service
Location:
Pune
Terms:
Full-time
About the Role:
The Executive – Order Management / Customer Service will be responsible for managing the complete order lifecycle — from order receipt to delivery — ensuring accuracy, efficiency, and exceptional customer experience. The role requires strong coordination across internal departments and proactive communication with customers to ensure smooth operations.
Responsibilities:
· Manage end-to-end order processing including order entry, work orders, order tracking, invoicing, and delivery coordination.
· Communicate proactively with customers regarding order status, delivery timelines, and any potential delays or issues.
· Coordinate closely with internal teams such as Sales, Logistics, Production, and Finance to ensure accurate and timely order fulfillment.
· Handle customer inquiries and complaints through phone, email, or ticketing systems, ensuring prompt resolution and maintaining high customer satisfaction.
· Maintain accurate and up-to-date records of customer interactions and transactions in CRM/ERP systems.
· Monitor inventory levels and inform relevant departments about stock shortages or supply chain issues.
· Prepare and maintain regular reports on order status, backorders, and key customer service metrics.
· Support continuous improvement initiatives to enhance order management efficiency and customer experience
Candidate Requirements:
· Qualification: Graduate / Postgraduate in Commerce, Business Administration, or related field.
· Experience: 2–5 years in order management, customer service, or sales coordination (preferably in manufacturing / industrial / chemical sectors).
Skills Required:
· Strong communication and coordination skills.
· Proficiency in MS Office, ERP/CRM systems.
· Attention to detail and process-oriented mindset.
· Ability to handle multiple priorities and work under deadlines.
· Customer-focused attitude with problem-solving capabilities.
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