Executive – Order Management

14 hours ago

Pune, Maharashtra, India Precious Alloys Full time ₹ 8,00,000 - ₹ 12,00,000 per year

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Job Title:
Executive – Order Management / Customer Service

Location:
Pune

Terms:
Full-time

About the Role:

The Executive – Order Management / Customer Service will be responsible for managing the complete order lifecycle — from order receipt to delivery — ensuring accuracy, efficiency, and exceptional customer experience. The role requires strong coordination across internal departments and proactive communication with customers to ensure smooth operations.

Responsibilities:

· Manage end-to-end order processing including order entry, work orders, order tracking, invoicing, and delivery coordination.

· Communicate proactively with customers regarding order status, delivery timelines, and any potential delays or issues.

· Coordinate closely with internal teams such as Sales, Logistics, Production, and Finance to ensure accurate and timely order fulfillment.

· Handle customer inquiries and complaints through phone, email, or ticketing systems, ensuring prompt resolution and maintaining high customer satisfaction.

· Maintain accurate and up-to-date records of customer interactions and transactions in CRM/ERP systems.

· Monitor inventory levels and inform relevant departments about stock shortages or supply chain issues.

· Prepare and maintain regular reports on order status, backorders, and key customer service metrics.

· Support continuous improvement initiatives to enhance order management efficiency and customer experience

Candidate Requirements:

· Qualification: Graduate / Postgraduate in Commerce, Business Administration, or related field.

· Experience: 2–5 years in order management, customer service, or sales coordination (preferably in manufacturing / industrial / chemical sectors).

Skills Required:

· Strong communication and coordination skills.

· Proficiency in MS Office, ERP/CRM systems.

· Attention to detail and process-oriented mindset.

· Ability to handle multiple priorities and work under deadlines.

· Customer-focused attitude with problem-solving capabilities.

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