Group Manager- Order Management

5 hours ago

Pune, Maharashtra, India WNS Holdings Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary: The Group Manager for Order Management will oversee the entire order management process, ensuring efficient and accurate order processing, fulfillment, and customer satisfaction. This role involves leading a team, coordinating with various departments, and implementing strategies to optimize order management operations.

Key Responsibilities:

  • Leadership and Team Management:

  • Lead, mentor, and develop a team of order management specialists.

  • Set performance goals and conduct regular performance reviews.

  • Foster a collaborative and high-performance team environment.

  • Order Processing and Fulfillment:

  • Oversee the end-to-end order management process, from order entry to delivery.

  • Ensure timely and accurate processing of sales orders.

  • Coordinate with inventory, logistics, and sales teams to ensure product availability and timely delivery.

  • Customer Service:

  • Address and resolve customer inquiries and issues related to orders.

  • Maintain high levels of customer satisfaction through effective communication and problem-solving.

  • Process Improvement:

  • Identify and implement process improvements to enhance efficiency and accuracy.

  • Utilize order management systems and software to streamline operations.
  • Monitor key performance indicators (KPIs) and implement strategies to achieve targets.
  • Identify inefficiencies in the order management system and work on the process Optimization to enhance Speed & Accuracy
    • Implement and oversee automation possibilities  to streamline order processing, reduce manual intervention, and enhance operational

  • Compliance and Reporting:

  • Ensure compliance with company policies and industry regulations.

  • Identify and mitigate risks that could impact the process  operations or performance, including  operational, or compliance risks.

  • Prepare and present regular reports on order management performance to senior management.

  • Qualifications:

  • Bachelor's degree, Supply Chain Management, or a related field.

  • 10+ years of experience in order management or a related field, with at least 3 years in a leadership role.
  • Strong knowledge of order management systems ( Oracle and SNOW).
  • Excellent communication, leadership, and problem-solving skills.

  • Ability to work effectively in a fast-paced and dynamic environment.

  • Preferred Skills:

  • Experience with process improvement methodologies (e.g., Lean, Six Sigma).

  • Proficiency in data analysis and reporting tools.
  • Strong customer service orientation.

Shift Timings- EMEA (12pm to 9pm) and US shift (5:30pm to 2:30pm) (Candidate should be okay with both the shifts)

  • Group IT manager

    3 days ago

    Pune, Maharashtra, India Atlas Copco Group Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your roleMissionAtlas Copco Group IT's mission is to deliver...

  • Graduate Order Management

    2 days ago

    Pune, Maharashtra, India Multi-Wing Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for a junior or a fresh graduate to join our team at Multi-Wing India in Pune as aGraduate Order Management & Technical Support.This is a full-time,100% on-site role based in Pune, offering an exciting opportunity to start your career in an international manufacturing company. We welcome applications fromfresh graduatesas well asjunior...

  • Executive – Order Management

    7 days ago

    Pune, Maharashtra, India Precious Alloys Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Apply Now or send resume on WhatsApp Job Title:Executive – Order Management / Customer ServiceLocation:PuneTerms:Full-timeAbout the Role:The Executive – Order Management / Customer Service will be responsible for managing the complete order lifecycle — from order receipt to delivery — ensuring accuracy, efficiency, and exceptional customer...

  • Customer Order Management Manager

    5 days ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Customer Order Management Manager leads the day-to-day operations for a specified team or site, ensuring alignment with Cummins' global supply chain strategy to deliver operational efficiency and superior customer experience. The role involves designing and implementing the right organizational structure, driving process improvements, and developing team...

  • Order Management Specialist

    5 days ago

    Pune, Maharashtra, India F J Direct Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job description:- End to End Order Processing in SAP SD / S4HANACustomer Follow-ups: Handle customer follow-ups, queries, and enquiries efficiently.Team Targets: Monitor team performance and KPI, ensuring accuracy of reports and information shared with customers and sales counterparts.Order Coordination: Coordinate with customers regarding current and future...

  • Group Manager

    2 weeks ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Group Manager - VnA Training - Pune - REF79173L_ Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...

  • Manager - Order Management

    3 days ago

    Pune, Maharashtra, India Mercer Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    We will count on you to:Manage team and daily operations, make sure meet all service deliverables.Act as first point of escalation for system and process issues day-to-day operations.Develop and motivate team, including performance management, training and development of team members.Highlight, escalate, communicate, and act on proactively any status risks...

  • Order Management Specialist

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Order Management Specialist Job Description About this job NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross...

  • Order Management Specialist

    2 days ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job DescriptionAbout this jobNielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance,...

  • Group Manager

    2 weeks ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Group Manager - Actuarial - GGY Axis - Modeling - Pune Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...