Group Manager- Order Management

22 hours ago

Pune, Maharashtra, India WNS Holdings Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary: The Group Manager for Order Management will oversee the entire order management process, ensuring efficient and accurate order processing, fulfillment, and customer satisfaction. This role involves leading a team, coordinating with various departments, and implementing strategies to optimize order management operations.

Key Responsibilities:

  • Leadership and Team Management:

  • Lead, mentor, and develop a team of order management specialists.

  • Set performance goals and conduct regular performance reviews.

  • Foster a collaborative and high-performance team environment.

  • Order Processing and Fulfillment:

  • Oversee the end-to-end order management process, from order entry to delivery.

  • Ensure timely and accurate processing of sales orders.

  • Coordinate with inventory, logistics, and sales teams to ensure product availability and timely delivery.

  • Customer Service:

  • Address and resolve customer inquiries and issues related to orders.

  • Maintain high levels of customer satisfaction through effective communication and problem-solving.

  • Process Improvement:

  • Identify and implement process improvements to enhance efficiency and accuracy.

  • Utilize order management systems and software to streamline operations.
  • Monitor key performance indicators (KPIs) and implement strategies to achieve targets.
  • Identify inefficiencies in the order management system and work on the process Optimization to enhance Speed & Accuracy
    • Implement and oversee automation possibilities  to streamline order processing, reduce manual intervention, and enhance operational

  • Compliance and Reporting:

  • Ensure compliance with company policies and industry regulations.

  • Identify and mitigate risks that could impact the process  operations or performance, including  operational, or compliance risks.

  • Prepare and present regular reports on order management performance to senior management.

  • Qualifications:

  • Bachelor's degree, Supply Chain Management, or a related field.

  • 10+ years of experience in order management or a related field, with at least 3 years in a leadership role.
  • Strong knowledge of order management systems ( Oracle and SNOW).
  • Excellent communication, leadership, and problem-solving skills.

  • Ability to work effectively in a fast-paced and dynamic environment.

  • Preferred Skills:

  • Experience with process improvement methodologies (e.g., Lean, Six Sigma).

  • Proficiency in data analysis and reporting tools.
  • Strong customer service orientation.

Shift Timings- EMEA (12pm to 9pm) and US shift (5:30pm to 2:30pm) (Candidate should be okay with both the shifts)

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