Group Manager- Order Management

1 week ago

Pune, Maharashtra, India WNS Holdings Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Summary: The Group Manager for Order Management will oversee the entire order management process, ensuring efficient and accurate order processing, fulfillment, and customer satisfaction. This role involves leading a team, coordinating with various departments, and implementing strategies to optimize order management operations.

Key Responsibilities:

  • Leadership and Team Management:

  • Lead, mentor, and develop a team of order management specialists.

  • Set performance goals and conduct regular performance reviews.

  • Foster a collaborative and high-performance team environment.

  • Order Processing and Fulfillment:

  • Oversee the end-to-end order management process, from order entry to delivery.

  • Ensure timely and accurate processing of sales orders.

  • Coordinate with inventory, logistics, and sales teams to ensure product availability and timely delivery.

  • Customer Service:

  • Address and resolve customer inquiries and issues related to orders.

  • Maintain high levels of customer satisfaction through effective communication and problem-solving.

  • Process Improvement:

  • Identify and implement process improvements to enhance efficiency and accuracy.

  • Utilize order management systems and software to streamline operations.
  • Monitor key performance indicators (KPIs) and implement strategies to achieve targets.
  • Identify inefficiencies in the order management system and work on the process Optimization to enhance Speed & Accuracy
    • Implement and oversee automation possibilities  to streamline order processing, reduce manual intervention, and enhance operational

  • Compliance and Reporting:

  • Ensure compliance with company policies and industry regulations.

  • Identify and mitigate risks that could impact the process  operations or performance, including  operational, or compliance risks.

  • Prepare and present regular reports on order management performance to senior management.

  • Qualifications:

  • Bachelor's degree, Supply Chain Management, or a related field.

  • 10+ years of experience in order management or a related field, with at least 3 years in a leadership role.
  • Strong knowledge of order management systems ( Oracle and SNOW).
  • Excellent communication, leadership, and problem-solving skills.

  • Ability to work effectively in a fast-paced and dynamic environment.

  • Preferred Skills:

  • Experience with process improvement methodologies (e.g., Lean, Six Sigma).

  • Proficiency in data analysis and reporting tools.
  • Strong customer service orientation.

Shift Timings- EMEA (12pm to 9pm) and US shift (5:30pm to 2:30pm) (Candidate should be okay with both the shifts)

  • Order Management

    1 week ago

    Pune, Maharashtra, India Manning Consulting Full time ₹ 35,000 - ₹ 55,000 per year

    Hiring For Order ManagementQualification- Graduations requiredSkills Required- Quote and Order Management, Inventory Management , customer service, and dispute.Package upto 5.5 LPAWorking Days- 5 days working & Rotational ShiftWork From officeLocation- PuneWalkin InterviewFor more Information Contact Priyanka mail id-

  • Senior Change Order Analyst

    6 days ago

    Pune, Maharashtra, India Precision Medicine Group Full time

    Position SummaryThe Senior Change Order analyst will lead change order activities between Project Management, Functional Leads, and the Project Financial Analysts in order to develop, explain, and provide variance analysis for the change orders in preparation for presentation to the client. The incumbent will contribute to the tracking and record keeping of...

  • Order Management Associate

    2 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Walkin DriveRoles and ResponsibilitiesManage order processing from receipt to cash application, ensuring timely and accurate processing.Coordinate with internal teams (e.g., sales, logistics) to resolve any issues or discrepancies related to orders.Maintain accurate records of customer interactions, including phone calls, emails, and chats.Identify...

  • Manager - Order Management

    2 weeks ago

    Pune, Maharashtra, India Mercer Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    We will count on you to:Manage team and daily operations, make sure meet all service deliverables.Act as first point of escalation for system and process issues day-to-day operations.Develop and motivate team, including performance management, training and development of team members.Highlight, escalate, communicate, and act on proactively any status risks...

  • Order Management Specialist

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job DescriptionAbout this jobNielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance,...

  • Order Management Specialist

    6 days ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description Job DescriptionAbout this jobNielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams...

  • Order Management Specialist

    4 days ago

    Pune, Maharashtra, India Gibbs & Cox Australia Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job DescriptionJob DescriptionAbout This JobNielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams...

  • Customer Order Management Representative

    2 days ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job SummaryThe Customer Order Management Representative – Level III plays a critical role in ensuring seamless order execution and customer satisfaction. Working under minimal supervision and aligned with Cummins Delegation of Authority Policy, this role leverages analytical and quantitative methods to understand, predict, and enhance supply chain...

  • Customer Order Management Representative

    2 weeks ago

    Pune, Maharashtra, India Cummins Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    DescriptionThe Customer Order Management Representative – Level III plays a key role in managing the end-to-end customer order life cycle, ensuring timely and accurate fulfillment of customer requirements while upholding Cummins' commitment to quality, service, and operational excellence. Under minimal supervision and in accordance with the Cummins...

  • Customer Order Management Representative

    2 weeks ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Customer Order Management Representative – Level III plays a key role in managing the end-to-end customer order life cycle, ensuring timely and accurate fulfillment of customer requirements while upholding Cummins' commitment to quality, service, and operational excellence. Under minimal supervision and in accordance with the Cummins Delegation of...