Manager - Order Management

3 days ago

Pune, Maharashtra, India Mercer Full time ₹ 1,20,000 - ₹ 3,00,000 per year

We will count on you to:

  • Manage team and daily operations, make sure meet all service deliverables.
  • Act as first point of escalation for system and process issues day-to-day operations.
  • Develop and motivate team, including performance management, training and development of team members.
  • Highlight, escalate, communicate, and act on proactively any status risks to team members and/or stakeholders.
  • Ensure that the systems, processes, and procedures within your team are effective, efficient and are communicated and understood by all team members.
  • Adhere to all standards and guidelines established for line of business.
  • Liaise with stakeholders and other teams to ensure quick resolution to issues.
  • Build relationships with stakeholders and meet their expectations.
  • Participate in new member on-boarding activities. Go-to person for on-the-job training of employees in the order processing team.
  • Collaborate in discussions to solve moderate issues (e.g. field or result errors) advising of potential risk.
  • Resolve access/invoice/reporting related queries and act fast on client feedback.
  • Collate, review, and analyze data to provide management information/business reports.
  • Provide Refresher training as per calendar and delivers re-training to members requiring additional support.
  • Ensure all process documents such as SOPs, FAQs and DTPs are timely reviewed and updated.
  • Participate ad lead internal meetings and client meetings as required.

What you need to have:

Knowledge & Skills

  • Minimum 7-9 Years experience in a professional organization
  • Able to lead by example in delivering excellent client service.
  • Good Interpersonal, analytical, and strong communication skills (verbal and written)
  • Flexible and results-oriented approach to meet varying client and business demands.
  • Exposure to participating or leading stakeholder/client calls
  • Work independently with stakeholders to understand requirements and delivering on same
  • Stakeholders Management
  • High level of organization and time management skills with ability to prioritize.

Education:

  • Any graduate

What makes you stand out?

  • Proven success working in fast-paced team environment, managing multiple projects simultaneously, and developing professional relationships inside the organization.
  • Have knowledge about Order Management and fulfilment process.
  • Ability to work in an agile environment and under time pressure.
  • Excellent problem-solving, analytical, organizational and communication skills
  • Business maturity - ability to prioritize and manage multiple work activities, working independently.
  • Flexibility to extend shift in case of business requirement.

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