Order Management Specialist

3 days ago

Pune, Maharashtra, India F J Direct Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job description:- End to End Order Processing in SAP SD / S4HANA

  1. Customer Follow-ups: Handle customer follow-ups, queries, and enquiries efficiently.

  2. Team Targets: Monitor team performance and KPI, ensuring accuracy of reports and information shared with customers and sales counterparts.

  3. Order Coordination: Coordinate with customers regarding current and future orders, shipment status, and accounts receivable.

  4. Order Processing: Enter and process all types of customer orders accurately.

  5. Internal Coordination: Work with internal teams to ensure timely execution of customer orders.

  6. Transaction Management: Ensure correct processing of the entire transaction from order receipt to payment collection.

  7. Issue Resolution: Address and resolve customer issues promptly and professionally.

  8. Data Management: Maintain accurate records of customer interactions and order details.

  9. Reporting: Generate and analyze reports related to customer service and order management metrics.

  10. Process Improvement: Suggest and implement improvements to enhance the customer experience.

  11. Complaint Management: Address and resolve customer complaints effectively and professionally, ensuring customer satisfaction.

  12. Additional Responsibilities: Undertake any other responsibilities delegated by your supervisor.

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