Area Service Manager

24 hours ago

Patna, Bihar, India People Pro Consulting Full time

Job Title: Area Service Manager Large Home Appliances

Location: As per business requirement

Experience: 5+ years

Industry: Consumer Durable / Large Home Appliances

Job Summary:

The Area Service Manager will be responsible for managing end-to-end after-sales service operations for large home appliances across the assigned territory. The role focuses on service excellence, customer satisfaction, service partner management, and operational efficiency.

Key Responsibilities:

  • Manage service operations for large home appliances such as refrigerators, washing machines, air conditioners, etc.
  • Oversee and support authorized service centers and field technicians in the assigned area.
  • Ensure adherence to service KPIs including TAT, first-time resolution, repeat complaints, and customer satisfaction scores.
  • Handle escalated customer complaints and ensure timely resolution.
  • Monitor spare parts availability, inventory control, and warranty claims.
  • Conduct regular audits and performance reviews of service partners.
  • Train and guide service teams on product knowledge, service quality, and safety standards.
  • Coordinate with internal teams such as sales, supply chain, and customer support.
  • Prepare MIS reports on service performance, costs, and improvement plans.

Desired Candidate Profile:

  • Strong experience in after-sales service for large home appliances.
  • Sound knowledge of service operations, warranty processes, and field service management.
  • Proven ability to manage service partners and large service teams.
  • Strong analytical, communication, and problem-solving skills.
  • Willingness to travel extensively within the assigned region.

Education:

  • BE / B.Tech / MBA in Electrical, Electronics, or Mechanical Engineering preferred.

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