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Help Desk Analyst
2 weeks ago
FedTec Overview:FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation.
With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow.
We are excited to welcome you to our family. Position: Help Desk AnalystWork Location: RemoteWork Schedule: 6:30 PM to 4:00 AM IST, following the American holiday schedule. Job Summary:The Helpdesk Analyst provides essential first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues to ensure smooth IT operations across the organization.
This role requires a customer-focused individual with strong analytical skills who can prioritize effectively in a dynamic environment. Key Responsibilities:5-7 years of experience managing desktop and cloud infrastructure
Managing Entra ID / IntuneDeveloping automation to eliminate manual tasks (disable inactive users, …)Cost Management, Inventory ManagementL1 and L2 Support for local and remote users
Facility Support, developing standards for all users
Build new hardware, support onsite infrastructure
Able to support Windows, M365 and other desktop applications.Create new user, delete user and manage routine tasks
Software installation, maintain inventory of hardware / software using Azur platform. Qualifications:Education:Bachelor's degree in computer science, Information Technology, or a related field is preferred. Experience:3-5 years in IT support, ideally including Level 1 Helpdesk support.
Experience in cloud infrastructure management is a plus. Technical Skills:Proficiency in Windows, macOS, M365 suite, Active Directory, and remote desktop tools. Basic networking knowledge (TCP/IP, DNS, firewalls).
Familiarity with AWS, Azure, Google Cloud, and Microsoft Virtual Desktop is advantageous. Soft Skills:Strong problem-solving abilities, effective communication, attention to detail, and the ability to prioritize in a fast-paced environment. Certifications:A or Network preferred; AWS or Azure certifications are beneficial.
When You Join FedTec, You Are Joining a Family
We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total
Well-Being program, offering benefits like:Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being. Time to Recharge: Generous paid time off to relax and rejuvenate. Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services. Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth. Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.
Visit to learn more about who we are and where you can make an impact Commitment to Non-DiscriminationAs an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law.
We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today No Agencies
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