ICT Help Desk Technician

3 days ago

India AMSYS IT SERVICES PRIVATE LIMITED Full time
Role: IT Help Desk Specialist Level 2 Work Location: Total Experience: 3+years

Shift: US Shift Hours & Rotational Shift 

We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users. A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices. Additionally, knowledge of Azure, AWS , and cloud infrastructure is highly desirable.

Technical Support & Troubleshooting: 

Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. 

Troubleshoot and resolve complex issues related to O365, Windows, Mac OS , networking, hardware, and software configurations. 

Ensure that all technical issues are resolved with a focus on quality, efficiency , and minimal disruption to clients. 

System Configuration & Maintenance: 

Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive. 

Perform regular system and application updates, patch management , and preventive maintenance on client devices and networks. 

Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption. 

Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security. 

Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required. 

Cloud Infrastructure & Security Awareness: 

Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments . 

3-5 years of experience in Helpdesk L2 Support , including 24x7 NOC, SOC , or IT support . 

~ Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations. 

~ Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint). 

~ Solid L1 to L2 support skills , including device troubleshooting, software installation, patching, and configuration. 

~ Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk). 

~ Familiarity with cloud platforms like Azure, AWS , and knowledge of cloud infrastructure is a plus. 

~ Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations. 

~ CompTIA A+, Network+, or Security+ 

Microsoft Certified: AWS Certified Solutions Architect (or similar) 

ITIL Foundation 

Opportunity to work with cutting-edge cloud technologies and enterprise-level systems . 

Competitive salary , benefits, and opportunities for growth and career advancement .

  • Service Desk Technician

    2 weeks ago

    India KLDiscovery Full time

    As Service Desk Technician (24/7 shift work), you will work as a part of the IT Team. **1st Shift, Mon-Fri 9:00 AM - 5:00 PM IST.** **Requirements**: - Fluent English (B2-C1, written and spoken) - Previous experience working in Service Desk / Helpdesk role is nice to have - Good understanding of how to support a 24x7 production environment including...

  • Service Desk Technician

    2 weeks ago

    India KLDiscovery Full time

    As a **Service Desk Technician**, you will be an integral part of our global IT Team, providing high-quality technical support in a dynamic 24/7 environment (including weekends and public holidays) with work organized in monthly shift rotations. This role requires you to troubleshoot, process, and resolve Service Requests and Incidents while maintaining...

  • Service Desk Technician

    5 days ago

    India KLDiscovery Full time

    As a **Service Desk Technician**, you will be an integral part of our global IT Team, providing high-quality technical support in a dynamic 24/7 environment (including weekends and public holidays) with work organized in monthly shift rotations. This role requires you to troubleshoot, process, and resolve Service Requests and Incidents while maintaining...

  • Help Desk Technician

    5 days ago

    India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our IT team.The ideal candidate will have hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.Key Responsibilities

  • Help Desk Analyst

    6 days ago

    India FedTec Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    FedTec Overview:FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill...

  • Service Desk Engineer

    6 days ago

    India Neurones IT Asia Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems...

  • Technician Service Desk Administrator

    5 days ago

    India Vasu Travel & Tourism LLC Full time

    Welcome to Vasu Travel & Tourism LLC, your go-to partner for comprehensive travel solutions. We specialize in B2B and B2C services, offering competitive travel tickets, streamlined visa assistance, and reliable transfers. Our expert team ensures seamless travel experiences for both corporate and personal bookings. With round-the-clock support and customized...

  • Front Desk Executive Job

    2 weeks ago

    India Buzzworks Full time

    **FRONT DESK EXECUTIVE JOB** *** **Salary**: 2,00,000- 2,16,000 P.A** **Job Summary**:Front desk executive job includes being **They are in charge of managing calls as necessary, answering all customer queries, scheduling events, and managing office operations. They also have to greet and welcome visitors.** ***- *** **1 to 2 years of...

  • Service Desk Analyst

    6 days ago

    India Xceedance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Xceedance :Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced, and achieve business process optimization. We are committed to adding direct value in the business of...

  • It Service Desk Agent-asia

    7 days ago

    India Holafly Full time

    About us Corporate presentation Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad Since 2018 we have been providing peace of mind to travelers around more than 200 worldwide destinations We are a young and international team of over 500 people based worldwide working to provide stress- free experiences for...