Service Desk Engineer

6 days ago


India Neurones IT Asia Full time ₹ 3,00,000 - ₹ 6,00,000 per year

We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-person

Assess and qualify the request

Diagnose and troubleshoot hardware, software, and network issues

Assist with the installation, configuration, and maintenance of computer systems and peripherals

Process and execute demands/resolve incidents following existing procedures

Record, track, and document incidents/service requests using the ticketing system

Ensure timely resolution of incidents in accordance with service level agreements (SLAs)Escalate complex issues to senior technicians or other appropriate teams when necessary

Provide adapted response to user demand and needs

Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly

Communicate effectively with users to understand their technical issues and provide clear instructions and solutions

Follow up with users to ensure issues are resolved to their satisfaction

Skills and RequirementsBasic understanding of computer hardware, software, and networking concepts with Max 2 years experience

Familiarity with Windows and/or Mac operating systems

Knowledge of common office software applications (e.g., Microsoft Office Suite)Soft SkillsStrong problem-solving and analytical skills

Excellent verbal and written communication skills

Customer-oriented with a friendly and patient demeanor

Certifications: ITIL Foundation or other relevant certifications are a plus



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