Service Desk Analyst

1 week ago

Jaipur, Rajasthan, India Xceedance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About Xceedance :

Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced, and achieve business process optimization. We are committed to adding direct value in the business of insurance and help insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimization.

For more information, visit

Our Vision & Strategic Focus: To help catalyze insurance ecosystems for the benefit of the society. Global Insurance expertise and a customer centric approach Vertical focused and technology enabled Learning Organization People – First Culture

Job-Summary: We are seeking an experienced

Service Desk Engineer

with

3-6 years of experience

to join our dynamic team. The ideal candidate will possess a strong understanding of operating systems, cloud IAM and RBAC, CMS, and Google Cloud Platform (GCP). This role requires excellent customer-facing communication skills and the ability to understand and decode system logs.

Key Responsibilities The key focus areas of this role are:

Provide technical support and troubleshooting assistance to customers and internal teams. Manage and resolve service desk tickets using ITSM tools like Zendesk and Jira. Understand and manage operating system permissions structures and cloud IAM/RBAC functionalities. Monitor and interpret logs from GCP and operating systems. Utilize Postman for API testing and troubleshooting. Work closely with the team to ensure timely resolution of issues and effective communication with customers. Maintain and update CMS as required. Deliver excellent customer service through clear and professional communication.

Requirements Bachelor's degree in computer science, Information Technology, or a related field. 3-8 years of experience in a service desk engineer role. Proficiency in operating system structures and permission management. Strong understanding of cloud IAM (Identity and Access Management) and RBAC (RoleBased Access Control). Experience with CMS (Content Management Systems). Mandatory

exposure to Google Cloud Platform(Logs) and Good to have

GCP certification. Ability to understand and interpret GCP and operating system logs. Experience using ITSM tools such as Zendesk and Jira. Proficient in using Postman for API testing. Competent in understanding and decoding JSON. Excellent English communication skills, both written and verbal.

What We Offer You At Xceedance, you will discover the possibility to exceed yourself and grow persistently with us. We offer career development opportunities to our members for a well-rounded development throughout their journey with us. Xceedance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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