IT Service Desk Analyst I
7 days ago
IT Service Desk Analyst I
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What You'll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
• Over-the-phone support
• Screen sharing or remote control
• Live chat support
• Email support
What We Are Looking For
• Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience
• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under close supervision
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at
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