Service Desk Analyst
21 hours ago
Service Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key Responsibilities:To provide a channel for users to request and receive standard services, via email, phone and self service, in all supported languages that you are competent in.To maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLAs.To take ownership of user’s incidents and requests and be proactive when dealing with these.Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.Chase other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.Requirements:Experience in Service desk/ HelpdeskExperience in ITSM tools (ex - Freshdesk/Jira/ HubSpot /Zendesk/ServiceNow/similar)Experience in dealing with customer queries (ex - Ticketing systems/ teams/Phone/Email)Experience in platform (ex-Windows v2010 onwards)Experience in remote control software (team view/Any desk/similar)Experience in Application Support.Proactive, positive, self-starter and team player with a skill of continually improving processesAbility to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success functionTrack record of working in a customer-facing environmentAbility to digest complex data and relay it to users in a manageable, clear and concise wayGood To have skills:ITIL V3 experienceIOS Android experienceCompliance experienceWhat We Offer:Comprehensive Health Insurance – your well-being matters as much as your work.Referral Bonus Program – help us bring in top talent and get rewarded.Performance-Based Bonus – your impact and achievements are recognized.Flexible Working Options – hybrid to support your best work.About Potentiam:Founded in 2016, Potentiam helps global businesses scale efficiently through offshoring services, connecting them with top talent in technology, product development, and digital transformation. We are headquartered in the UK, with additional offices in Brazil, South Africa, Romania, and India (Bangalore & Hyderabad). Join us to work on challenging projects in a collaborative, innovative environment where your ideas and skills make a difference.Feel free to reach out to us India.jobs@potentiam.co.uk and visit www.potentiam.co.uk
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Service Desk Analyst
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bangalore, India Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
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IT Service Desk Analyst I
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IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Arrow Electronics Full time ₹ 6,00,000 - ₹ 12,00,000 per yearPosition:IT Service Desk Analyst IJob Description:IT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...
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It Service Desk Analyst I
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Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Analyst I IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support They are focused on helping to resolve technical issues end users encounter or connecting those users with more intensive IT support when needed What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and...
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Service Desk Analyst
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AtkinsRéalis - Corporate Office Bangalore, India AtkinsRéalis Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob DescriptionWe're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by...
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Service Desk Lead
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bangalore, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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bangalore, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full TimeLocation: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Help Desk Analyst
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bangalore, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Service Desk L2 Analyst
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Bangalore, Karnataka, India Version 1 Full timeCompany Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at...
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Partner Deal Desk Analyst
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Bangalore, India Chattershots Full time&## ; We’re Hiring - Partner Deal Desk Analyst &## ; Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations. This role is focused on validating partner deal registrations, generating quotes, and ensuring smooth partner processes. ✅ 2–4 years’ experience in deal desk, partner operations, or sales ops ✅...
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Partner Deal Desk Analyst
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bangalore, India Chattershots Full time🚀 We’re Hiring - Partner Deal Desk Analyst 🚀Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations. This role is focused on validating partner deal registrations, generating quotes, and ensuring smooth partner processes.✅ 2–4 years’ experience in deal desk, partner operations, or sales ops✅ Hands-on...
