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It Service Desk Analyst I
1 month ago
Position IT Service Desk Analyst I IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support They are focused on helping to resolve technical issues end users encounter or connecting those users with more intensive IT support when needed What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues A help desk analyst spends most of the day performing remote support This can take several forms Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories concepts in own function Works under close supervision About Arrow Arrow Electronics Inc NYSE ARW an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies Arrow guides innovation forward for over 175 000 leading technology manufacturers and service providers With 2019 sales of USD 29 billion Arrow develops technology solutions that improve business and daily life Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible Learn more at Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between what s possible and the practical technologies to make it happen Learn more at For more job opportunities please visit Location IN-KA-Bangalore India SKAV Seethalakshmi GESC Time Type Full time Job Category Information Technology
