IT Service Desk Analyst I
3 days ago
What you'll be doing:
Provides accurate solutions to user problems to ensure user's productivity.
Responds to all web Tickets received by the Lv1 team (Email, Web Tickets).
Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
Maintains a professional support image at all times being courteous and helpful.
Enhances and develops quality support methods and communication skills through coaching and feedback.
Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on
customer satisfaction.
Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions
to customers.
Assists in special product-related issues as needed.
First point of contact for providing support for all IT applications and systems to internal end users.
Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools,
techniques and knowledge bases to resolve issues.
What We Are Looking For:
Has minimum 3 years of experience in a could apps knowledge / global service delivery team.
Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc.
Has excellent written and verbal communication skills.
Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the
required areas.
Has experience in exercising tact and diplomacy for sensitive situations.
Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual
information.
Willingness to work in 24*& 7 environment
Willing to work in night shifts
What's In It For You
Training and professional development
Performance coaching
Work with fun team in a supportive environment
Work at a strong and growing company
Community involvement opportunities
Lucrative night shift allowances
-
▷ (15h Left) It Service Desk Analyst I
6 days ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
-
[15h Left] It Service Desk Analyst I
6 days ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
-
Service Desk Analyst Iii
6 days ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition Service Desk Analyst III IT Service Desk Analyst III Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
-
It Service Desk Analyst I
10 hours ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Analyst I Provides accurate solutions to user problems to ensure user s productivity Responds to all web Tickets received by the Lv1 team Email Web Tickets Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate Maintains a professional support image at...
-
Service Desk Analyst
2 days ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
-
Service desk analyst
3 weeks ago
Bangalore, India Launchio Consulting Full timeJob Title: Service Desk Analyst Location: Bangalore / Pune Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience) About the Role We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in...
-
Service desk analyst
3 weeks ago
Bangalore, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
-
Service Desk Analyst
4 weeks ago
india TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
Service Desk Analyst
4 weeks ago
Bengaluru, India Capgemini Engineering Full timeJob Description Service Desk Analyst Location: PAN India Experience: 24 years Choosing Capgemini means choosing a place where youll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience...
-
Service Desk Analyst
7 days ago
India Lemongrass Consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per yearVacancy NoVN1277Business UnitCorporateJob LocationIndia, PhilippinesEmployment TypeFull TimeJob Details and ResponsibilitiesAs Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team at Lemongrass and will be learning very quickly. You will be trained in:Microsoft...
