It Service Desk Analyst I

3 weeks ago

Bangalore Karnataka, India Arrow Electronics Full time

Position IT Service Desk Analyst I What you ll be doing Provides accurate solutions to user problems to ensure user s productivity Responds to all web Tickets received by the Lv1 team Email Web Tickets Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate Maintains a professional support image at all times being courteous and helpful Enhances and develops quality support methods and communication skills through coaching and feedback Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers Assists in special product-related issues as needed First point of contact for providing support for all IT applications and systems to internal end users Applies knowledge of information systems and services to investigate and identify applications systems and network problems Uses tools techniques and knowledge bases to resolve issues What We Are Looking For Has minimum 3 years of experience in a could apps knowledge global service delivery team Has solid knowledge of IT service norms such as customer satisfaction call closure norms such as response time resolution time etc Has excellent written and verbal communication skills Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas Has experience in exercising tact and diplomacy for sensitive situations Has aptitude to understand Arrow procedures evaluate appropriate alternatives and make a judgment based on the analysis of factual information Willingness to work in 24 7 environment Willing to work in night shifts What s In It For You Training and professional development Performance coaching Work with fun team in a supportive environment Work at a strong and growing company Community involvement opportunities Lucrative night shift allowances Location IN-KA-Bangalore India SKAV Seethalakshmi GESC Time Type Full time Job Category Information Technology

  • It Service Desk Analyst I

    21 hours ago

    Bangalore, Karnataka, India Arrow Electronics Full time

    Position IT Service Desk Analyst I IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support They are focused on helping to resolve technical issues end users encounter or connecting those users with more intensive IT support when needed What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and...

  • IT Service Desk Analyst I

    1 week ago

    IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Arrow Electronics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position:IT Service Desk Analyst IJob Description:Principal AccountabilitiesService Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter,or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically handles initial inquiries and...

  • It Service Desk Analyst I

    4 weeks ago

    Bangalore, Karnataka, India Arrow Electronics Full time

    Position IT Service Desk Analyst I Provides accurate solutions to user problems to ensure user s productivity Responds to all web Tickets received by the Lv1 team Email Web Tickets Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate Maintains a professional support image at...

  • IT Service Desk Analyst I

    6 days ago

    IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Arrow Electronics Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Position:IT Service Desk Analyst IJob Description:What you'll be doing:Provides accurate solutions to user problems to ensure user's productivity.Responds to all web Tickets received by the Lv1 team (Email, Web Tickets).Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when...

  • It Service Desk Analyst

    3 weeks ago

    Bangalore, Karnataka, India Alteryx Full time

    We re looking for problem solvers innovators and dreamers who are searching for anything but business as usual Like us you re a high performer who s an expert at your craft constantly challenging the status quo You value inclusivity and want to join a culture that empowers you to show up as your authentic self You know that success hinges on commitment that...

  • Senior It Service Desk Analyst

    4 weeks ago

    Bangalore, Karnataka, India Alteryx Full time

    We re looking for problem solvers innovators and dreamers who are searching for anything but business as usual Like us you re a high performer who s an expert at your craft constantly challenging the status quo You value inclusivity and want to join a culture that empowers you to show up as your authentic self You know that success hinges on commitment that...

  • Service Desk Analyst L2

    5 days ago

    Bangalore, Karnataka, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • It Support Services Analyst

    2 weeks ago

    Bangalore, Karnataka, India Clarivate Full time

    In your role as an IT Service Desk Analyst you will be part of a team dedicated to providing Clarivate colleagues with World Class Information Technology Support and Service By monitoring critical elements of the IT infrastructure responding to system alerts and user request for assistance you provide the front-line support required to delight both our...

  • Wipro - IT Services Desk Analyst L1

    2 days ago

    Bangalore, Karnataka, , India Futureacad Full time ₹ 2,50,000 - ₹ 6,50,000 per year

    Responsibilities: - 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk -ins 3. Identify and escalate tickets requiring urgent attention and...

  • Service Desk Analyst

    2 days ago

    AtkinsRéalis - Corporate Office Bangalore, India AtkinsRéalis Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionWe're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by...