Customer Care Executive

16 hours ago

Bengaluru, Karnataka, India Fusion CX Full time ₹ 6,00,000 - ₹ 8,00,000 per year

This job is provided by Job Description - Customer Service Associate

Key Responsibilities-

  • Serve as the first point of contact for customer order-related inquiries through phone, email, and chat.
  • Perform triage and resolution of service/order-related requests, ensuring timely and accurate updates.
  • Manage transactional queues related to scheduling, order status, and account information.
  • Monitor and respond to incoming customer emails and chats with clarity and professionalism.
  • Make outbound calls and receive inbound contacts to ensure timely resolution of customer queries.
  • Identify and escalate cases that fall beyond Tier 1 support scope.
  • Coordinate with internal departments to resolve order constraints and delays.
  • Ensure each issue is fully resolved and documented with attention to compliance and accuracy.
  • Contribute feedback to internal product, service, and operations teams for process improvement.
  • Deliver high-quality service while meeting KPIs such as customer satisfaction, first contact resolution, and response time.

Qualifications & Requirements

  • 0–1 years of experience in a call center or customer service environment (Telecom experience preferred).
  • Strong verbal and written communication skills in English.
  • Comfortable handling challenging situations with professionalism and empathy.
  • Demonstrated ability to listen actively, gather relevant details, and build rapport with customers.
  • Proficient with Microsoft Office tools and digital communication platforms.
  • Detail-oriented, organized, and capable of working under pressure.

Desired Skills

  • Understanding of order lifecycle management and customer support workflows.
  • Ability to work towards performance goals and quality metrics as a customer service associate.
  • Strong problem-solving skills and a sense of urgency in task execution.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Familiarity with CRM tools and ticketing systems is a plus.

Shift

  • US Shift (Night shift hours)

  • Customer Care Executive

    23 hours ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,07,200 - ₹ 3,84,000 per year

    Salary - 32kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role for a Customer Care Executive located in Bengaluru. The Customer Care Executive will handle customer inquiries, resolve issues effectively, and ensure a positive customer experience. The role also involves maintaining customer satisfaction by addressing concerns, providing solutions,...

  • Customer Care Executive

    21 hours ago

    Bengaluru, Karnataka, India The Kenko Life Full time ₹ 22,50,000 - ₹ 45,00,000 per year

    Company DescriptionThe Kenko Life is committed to promoting wholesome and holistic dietary habits through structured eating. We specialize in providing calorie and macro-counted personalized meals delivered straight to your doorstep. Our mission is to make healthy eating convenient and tailored to individual needs, supporting a balanced lifestyle for our...

  • Customer Care Executive

    2 days ago

    Bengaluru, Karnataka, India ASL Hr Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Care Executive. Monitor retailer store hours and address any late openings or concerns. Manage customer feedback , resolving issues promptly .. Maintain accurate records of customer interactions, feedback, and resolutions

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Sprint Asia Pacific Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Location: ChennaiExperience: 1–2 YearsSalary: ₹15,000–₹25,000 + IncentivesLanguages:1 Executive – Kannada1 Executive – Hindi1 Executive – TamilResponsibilities:Handle customer calls, service scheduling, and lead follow-ups.Maintain CRM and ensure timely service updates.Skills:Good communication, CRM knowledge, customer-first attitude.Job Type:...

  • Customer Care Executive

    7 days ago

    Bengaluru, Karnataka, India Connect and Heal Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    About The Organisation:Connect and Heal is a Bengaluru-based health-tech company that provides end-to-endcoordinated care for employees. Founded in November 2016, CNH aims to be the first HealthMaintenance Organization in India.We are one of the very few technology enabled, holistic health-care providers who own herinfrastructure and have meaningful...

  • Customer Care Executive

    13 hours ago

    Bengaluru, Karnataka, India LitSpark Solutions Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Job Title: Customer Care ExecutiveLocation: On SiteExperience: 2–3 YearsIndustry: Consumer ElectronicsDepartment: Customer Support / OperationsAbout the RoleWe are looking for a proactive and customer-focused Customer Care Executive to join our consumer electronics team. The ideal candidate should have excellent communication skills, strong product...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Colossal Service Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Post - Customer care Executive Salary - 3 lpa to 4 lpaInbound process no sales and target Chat and voice process 24*7 for male and rotational day shift for female.Call Perks and benefitsSalary + PF ESI + Picknup or drop in any odd hours

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc We are Hiring Customer Care Executives Englsh & Hindi Voice Process Handle inbound and outbound calls, emails, and chat support for customer queries. Adhere to company policies, compliance standards Required Candidate profileEducation: Graduate / Diploma / +2 Strong verbal and written communication in English& Hindi Good...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Delights Marketing Solutions Full time ₹ 2,16,000 - ₹ 3,24,000 per year

    Customer Care Executive (Voice & Non-Voice Process) – BangaloreLocation: BangaloreJob Type: Full-TimeSalary: ₹18,000 – ₹27,000 per monthExperience: 1 Year Experience / FresherEligibility: 12th Pass / GraduateShifts: Rotational ShiftsWeek-Offs: RotationalJob DescriptionWe are hiring enthusiastic and customer-focused individuals for the position of...

  • Customer Support Executive

    6 days ago

    Bengaluru, Karnataka, India Eka Care Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Customer Support ExecutiveLocation : BangaloreWorking days : 6Employment type : Full time,About Eka care is a digitally enabled and connected healthcare ecosystem for better health outcomes.Founded by the co-founders of Goibibo and architects of Aarogya setu, Eka care is a Bangalore based health start up company which is building a technology platform by...