Sr Customer Service Executive

2 days ago


Pune, Maharashtra, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

  • 24*7 NOC support role

Key Responsibilities

  • Manage cloud applications using common DevOps and Agile practices to successfully keep uptime and delivery.
  • Should have good understanding of call flows, architecture and analysis on (SMS, WhatsApp, Plugins, RCS, Chatbots, Email and AI)

Knowledge/Experience

  • Develop the processes needed to maintain services availability. Tools onboarding/implementation and optimal usage to maintain services, typically involve data collection and extensive monitoring.
  • Capture and analyze major metrics, such as availability, mean time between failures and mean time to repair, and develop new metrics and KPIs as necessary. Add these metrics to monitoring dashboards and reporting systems.
  • Use detailed monitoring to improve the availability and performance of applications, services, systems and infrastructure. Create new alerts to find anomalies and understand the root cause of system failures.
  • Create and deploy automation, alerting, self-healing architectures and other technologies to make the environment more maintainable.
  • Monitor, manage and troubleshoot regular processes to improve processes and workflows.
  • Create and maintain documentation for processes, automation, infrastructure, resources and services.
  • Skills: 2+ years of experience in Linux operating systems and their administration, along with networking protocol.
  • Expertise in docker/Kubernetes orchestration.
  • Deep understanding and knowledge of monitoring and alerting tools like Nagios, New Relic, CloudWatch, PagerDuty etc.
  • Working knowledge of scripting languages such as Python, PHP, Bash etc.
  • Experience in public clouds (Preferably AWS).
  • Should have knowledge on log analytics techniques and tools.
  • Passion to learn and implement new technology.
  • Should be flexible to support during the off hours it the need be.
  • Expert in at least 2 channels (SMS, WhatsApp, Plugins, RCS, Chatbots, Email and AI). Call flows, Architecture, troubleshooting.

Qualifications
(What academic/professional qualifications/registrations does the individual need – if relevant)

  • Engineering background-BE, Btech

Competencies
(What competency skills sets does the individual need e.g. organisational skills, planning, resilience, motivation, teamwork, verbal communication skills etc)

  • Strong verbal and written communication skills. Ability to clearly communicate project status/risks/issues as well as technical details.
  • Highly organised, detail-oriented, focused

Strong analytical skills


  • Sales Executive

    14 hours ago


    Pune, Maharashtra, India SR Primes Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a career and organizational matchmaker based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar. With a personalized and data-driven approach, SR Primes crafts precise professional placements, ensuring both career growth and organizational success. Trusted by...


  • Pune, Maharashtra, India SR Primes Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSR Primes, founded in 2020 by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari, is more than just a staffing company; we are career architects and organizational matchmakers. Based in Pune, Ahilyanagar and Chatrapati Sambhajinagar, SR Primes specializes in lightning-fast talent matching through a personalized, data-driven approach. With...


  • Pune, Maharashtra, India SR Primes Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company Profile: SR PrimesSR Primes is a trusted HR Staffing solution agency based in Pune, focused on connecting exceptional talent with leading businesses across industries. Our expertise spans recruitment strategy, talent sourcing, and HR consulting, with a commitment to delivering value-driven hiring solutions. We're expanding our own team to support our...


  • Pune, Maharashtra, India SR Primes Full time

    Job DescriptionCompany DescriptionAt SR Primes, we believe every career journey is a unique story waiting to be written. Founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, we&aposre more than just a staffing company we&aposre career architects and organizational matchmakers. With over 2100 successful placements and a 96% client satisfaction...


  • Pune, Maharashtra, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider, delivering comprehensive customer management solutions that support and advocate our clients' brands. We assist our partners in acquiring, supporting, retaining, and growing their markets through complete life-cycle customer support services. iEnergizer serves a diverse...

  • Sr. Executive

    8 hours ago


    Pune, Maharashtra, India HR Innovation Group Full time ₹ 2,88,000 - ₹ 3,84,000 per year

    Position: Sr. Executive - Finance & AccountsExperience - Min 5-08 YearsCTC - Up to 6 LPAPreferred Industry - AutomobileContact Email -


  • Pune, Maharashtra, India Lifelancer Full time

    Job Title Executive Sr Executive - Sales 11763 Job Location MaharashtraJob Location Type On-siteJob Contract Type Full-timeJob Seniority Level ExecutiveSkills Industrial Product Sales Institutional Product sales Industrial Consumables Lab Consumables Laboratory Equipments Glasswares Saaswika Solutions Private Limited is a New Age Consulting firm...


  • Pune, Maharashtra, India Connector Executive Search And Consultant Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    FI manager-To grow the business of 3rdparty field(honeywell)& delivering turnkey solutions at Hadapsar Sr Sales Egr(OEM/SI/ pune)- required from automation industry,will Do BD/customer mapping for new project KAM- Manager for panel/PMC sales


  • Pune, Maharashtra, India Epiv Solution And Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Mega Walkin Drive at EPIV SolutionsPosition: Customer Service Associates / Sr. AssociatesNo. of Positions: 30Date: 23rd Sep to 26th 2025Time: 5PM to 9PMLocation: Office no 409, 93 Avenue, Fatima Nagar, PunePlease carry a hard copy of your updated CV, and only Experienced candidates who have International Voice (calling) Experience.This job is provided by


  • Pune, Maharashtra, India Palmonas Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesJob Title: Customer Service ExecutiveLocation: Pune (On-site | Walk-in Drive)Department: Customer ExperienceType: Full-timeRole OverviewWe are seeking enthusiastic Customer Service Executives to join our team in Pune. The role involves handling customer queries across multiple channels, ensuring smooth order support, and delivering...