Cluster Sales Manager

2 days ago

Hyderabad, Telangana, India The Hiring Company Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description: Cluster Manager – Company (Hyderabad)

Role Summary

The Cluster Manager is responsible for overseeing operations, performance, and growth across multiple Company outlets/branches/stores in a defined geographic cluster. The role involves driving sales, ensuring excellent customer experience, managing teams, optimizing operations, and delivering profitability targets.

Key Responsibilities

Sales & Business Growth


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• Achieve sales targets for the cluster.


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• Develop strategies to increase revenue and market share.


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• Identify new business opportunities within the cluster area.


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• Monitor KPIs – same-store growth, footfall, conversion rates, average transaction value.

Team Leadership & Development


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• Recruit, train, mentor, and motivate store/branch managers and staff.


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• Set performance goals, conduct reviews, ensure consistent service standards.

Operational Excellence


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• Ensure operations run smoothly across all stores.


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• Oversee inventory management – stock ordering, transfers, shrinkage control.


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• Ensure visual merchandising and brand guidelines adherence.

Customer Experience


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• Maintain high customer satisfaction and resolve escalations.


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• Monitor feedback and take corrective actions.

Financial Management


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• Manage profitability, control costs and expenses.


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• Prepare budgets and analyze sales, expenses, and inventory reports.

Market & Competitive Intelligence


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• Keep abreast of competitors, local trends, and customer preferences.


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• Adjust product mix, promotions, and offers based on insights.

Expansion & Location Planning


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• Assess and recommend potential new store locations.


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• Review demographics, consumer behavior, and site feasibility.

Compliance & Standards


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• Ensure compliance with company policies and safety standards.


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• Adhere to financial controls, loss prevention, and audits.

Reporting & Analysis


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• Generate regular performance reports for regional management.


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• Use data to drive strategic decisions.

Qualifications & Experience


• Bachelor's degree in Business Management / Retail / Commerce or related field. MBA preferred.


• 5–8+ years in retail or multi-store operations management.


• Strong leadership, analytical, and communication skills.


• Familiarity with retail metrics, P&L management, and MS Office.

Key Performance Indicators (KPIs)


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• Sales target achievement (cluster total, individual stores)


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• Profit margin / Store-level profitability


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• Customer satisfaction / feedback scores


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• Inventory turnover, stock loss / shrinkage


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• Staff turnover / retention


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• Compliance with visual merchandising, brand standards, SOPs


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• Operational audits, process adherence

Salary & Benefits (Indicative)


• Salary upto 8 lacs


• Incentives / Bonuses tied to cluster performance


• Employee benefits (PF, health insurance)


• Travel and communication allowances

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