Customer Support Associate

4 days ago


Indore, Madhya Pradesh, India COGENT E SERVICES Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description: Customer Support Associate (Male Candidates only)

Cogent E Services - Indore, Madhya Pradesh

Cogent E Services is seeking motivated and customer-focused male individuals to join our team in Indore as Customer Support Associates. We require excellent communication skills and fluency in English and/or Hindi.

Key Responsibilities

  • Handle inbound and outbound customer inquiries professionally across various channels.

  • Resolve customer issues, provide accurate info, and offer timely solutions in English/Hindi.

  • Document customer interactions accurately in the CRM system.

  • Maintain high customer satisfaction by following service standards.

  • Collaborate with team members to escalate and resolve complex issues.

  • Stay updated on product knowledge, policies, and procedural changes.

Required Qualifications

  • Fluency in English and/or Hindi (both is an advantage).

  • Minimum educational qualification: High School Diploma or Graduation (must not be pursuing any degree).

  • Strong verbal and written communication skills.

  • Excellent listening, problem-solving, and de-escalation skills.

  • Able to work in a fast-paced environment and handle multiple tasks.

  • Must be willing to work in rotational shifts (06:00 AM to 02:00 AM).

What We Offer

  • Competitive salary (₹20k-25k CTC) and performance incentives.

  • Comprehensive training and professional development opportunities.

  • Supportive and dynamic work environment.

  • Opportunities for career growth.

How to Apply

Send your updated resume to or email

Join Cogent E Services and be the voice of our brand

Job Types: Full-time, Fresher

Pay: ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund


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