Customer Support Executive

60 minutes ago

Mohali, Punjab, India 43e6ccda-15c3-45b5-af4f-b25a298f2c6b Full time ₹ 6,00,000 - ₹ 9,00,000 per year

The Role

We are seeking an experienced and proactive Customer Success Manager to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction.

What you need for this role

  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: 2-5 years in a Customer Success, Account Management, or related roles within the technology industry.
  • Skills & Requirements:
  • Proven leadership experience, with the ability to mentor and develop a team of customer success associates.
  • Strong interpersonal, communication, and presentation skills.
  • Ability to handle complex customer situations & drive strategic customer engagements.
  • Proficiency in CRM software, MS Office suite, and other customer management tools.
  • Strategic mindset with a focus on driving customer satisfaction, retention, and growth.

What you will be doing

  • Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts.
  • Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service.
  • Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers.
  • Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements.
  • Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns' products and services.
  • Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement.
  • Maintain accurate records of customer interactions, feedback, & resolutions using CRM software.
  • Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries.
  • Stay updated with industry trends and best practices in customer success and relationship management.

Top reasons to work with us

  • The organization is led by Rohit, an IIM alumnus who built the organization on a strong set of values. So you will be continuing your IIM journey itself.
  • Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day.
  • Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies.
  • Enjoy a friendly and high-growth work environment that fosters learning and development.

Job Type: Full-time

Pay: ₹600, ₹900,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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