Senior Customer Care Associate

7 days ago

Joka Kolkata, India Vriddhi Landmart Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Perform various post-sales activities related to residential & commercial properties for Orbit Group, ensuring the prompt resolution of customer queries, and customer delight. Activities include:


• To prepare Agreements, Demand letters, NOC, Receipts, Possession letter etc. in Farvision Software.


• Regular follow-up for payments with clients.


• Maintain customer database.


• Responsible for attending and recording client complaints
• Coordinate with the banks to obtain NOC & Payment outstanding


• Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent


• Update records in register


• Managing End to end Registration process for Upcoming Site


• Handling customer queries related to maintenance of sites through e-mail, telephone etc


• Communicate and Coordinate within internal departments


• Liaise with sales team for status updation of the project


• MIS reporting to management


• Ensuring timely collection of receivables


• Experience in the collection of outstanding dues would be a plus point

Job Requirement –


• Minimum 2 years experience in Real Estate Post Sales.


• Excellent verbal & written communication skills


• Computer savvy with in-depth working knowledge of MS Office


• Smart, confident, and a go-getter

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