Customer Care Manager

1 day ago

Joka Kolkata West Bengal, India SN HYUNDAI Full time ₹ 2,40,000 - ₹ 2,64,000 per year

Job Title: Customer Care Manager cum Floor Manager – Automobile Industry

Location: SN Hyundai Joka

Department: Customer Relations / Operations

Experience Required: 4–5 Years (Automobile Industry Preferred)

About the Role:

We are looking for a Customer Care Manager cum Floor Manager to manage post-sales customer relationships and ensure smooth showroom operations. The ideal candidate will handle customer care, delivery coordination, and floor management, ensuring every customer enjoys a seamless and delightful experience from purchase to delivery.

Key Responsibilities:

  • Manage the Customer Care Department and ensure timely resolution of customer feedback, complaints, and queries.
  • Handle post-sales customer interactions, including follow-ups, satisfaction surveys, and retention activities.
  • Supervise showroom floor operations—maintaining discipline, ambiance, and a customer-friendly environment.
  • Coordinate and oversee vehicle delivery operations to ensure smooth, error-free, and memorable handover experiences for customers.
  • Liaise with sales, service, finance, and delivery teams to ensure a seamless customer journey.
  • Monitor and improve customer satisfaction metrics, ensuring adherence to brand standards.
  • Manage escalations professionally, ensuring swift resolution and enhanced customer delight.
  • Guide and train front-line staff in communication, grooming, and customer service excellence.

Required Qualifications & Experience:

  • Graduate / Postgraduate in any discipline .
  • 4–5 years of experience in the automobile industry, preferably in customer care, CRM, or floor management roles.
  • Strong communication, interpersonal, and problem-solving skills.
  • Proven ability to handle customer-facing operations and coordinate across multiple departments.
  • Familiarity with dealership CRM/DMS systems will be an added advantage.

What We Offer:

  • Competitive salary and attractive incentives.
  • Opportunity to work with a leading automobile brand.
  • Professional and growth-oriented work environment.
  • Continuous learning and development opportunities.

How to Apply:

Send your updated resume to

Job Types: Full-time, Permanent

Pay: ₹20, ₹22,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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