Customer Care Executive

3 days ago

Kolkata West Bengal, India CIEL HR Services Full time

**We are hiring for Customer Care Executive ( Tele caller ) for Kolkata location**

**Qualification
- Any Graduate**

**Location
- Kolkata**

**Experience
- 2 - 6 years**

**Industry
- Manufactauring**

**Key Responsibilities**:
- **Inbound Process**

Handling Inbound Calls: Manage incoming calls from B2B clients, providing them with information about our products/services.

Customer Assistance: Assist clients with inquiries, product information, pricing, and order status. Order Processing: Receive and process orders from B2B clients, ensuring accuracy and efficient handling.

Issue Resolution: Address customer complaints or concerns in a professional manner, escalating complex issues when necessary.

Record Keeping: Maintain accurate records of customer interactions, orders, and follow-up activities in the company's CRM system.

Internal Coordination: Work with other departments, such as Sales and Operations, to meet client requirements and resolve issues.

Feedback Collection: Gather feedback from clients to identify areas for improvement and potential sales opportunities.

**Outbound Process**

Customer Outreach: Initiate and manage outbound calls to prospective and current customers to introduce and promote products or services.

Engagement and Relationship Building: Establish rapport with customers, understand their needs, and provide relevant information to encourage sales or collect feedback.

Data Entry and Management: Accurately record customer information, call details, and feedback in the CRM system.

Sales and Lead Generation: Achieve or exceed sales targets and quotas by effectively promoting products and converting calls into sales or qualified leads.

Follow-Up Activities: Conduct follow-up calls to address customer queries, close sales, or provide additional information as necessary.

Issue Resolution: Address customer complaints or concerns promptly and escalate issues to the appropriate department when needed.

Product Knowledge: Maintain a thorough understanding of products, services, and current promotions to effectively communicate with customers.

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9831188505

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