HR Operations Manager

Manager, HR Operations (Global Shared Services)

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are seeking a highly motivated and experienced Manager to lead our HR Operations team in delivering exceptional service through our global shared services model. This role will be instrumental in driving operational excellence, process improvement, and technology adoption to enhance the employee experience.

Your Impact:

• Employee Centric - Services Culture Orientation:

  - Elevating the employee experience: We champion a positive and productive work environment by transforming routine tasks into opportunities for meaningful interaction and collaboration.
  Proactive problem-solving: Don't just answer questions—anticipate employee needs and proactively offer solutions.
  Personalized support: Treat employees as individuals, understanding their unique situations and tailoring interactions accordingly.
  _ Delivering a positive service experience: We foster a culture of open communication where employees feel connected, heard, and empowered to seek the support they need.

• Strategic Leadership:

  - Provide input and thought leadership to the comprehensive global HR Operations model aligned with the overall HR and business objectives.
  Provide strategic direction and oversight for all aspects of HR Operations, including service delivery, process optimization, technology capabilities, and vendor management.
  Establish and monitor key performance indicators (KPIs) to measure service delivery operational effectiveness and identify areas for continuous improvement.

• Team Management & Development:

  - Lead, mentor, and develop a high-performing team of ~5 HR professionals initially with growth potential to 10 team members providing service delivery for a specific set of global services, fostering a culture of collaboration, accountability, and operational excellence.
  Provide clear direction and continuous feedback, set performance expectations, and conduct regular performance reviews to ensure individual and team success.

• Service Delivery & Process Improvement:

  - Oversee day to day the delivery of high-quality and efficient HR services across various areas such as: employee data management, auditing and compliance, front line cyclical program support and general support inquiries to name a few.
  Continuously evaluate and optimize HR processes to streamline operations, reduce costs, and enhance the employee and manager experience.
  Implement automation and self-service solutions to improve efficiency and data accuracy.

• Technology & Innovation:

  - Stay abreast of emerging HR technology trends and best practices to identify opportunities for innovation and process improvement
  Lead the change and adoption of new HR technologies, including HRIS systems, payroll systems, and other relevant platforms.
  Ensure data integrity and security across all HR systems and platforms.

• Stakeholder Management:

  - Build strong relationships with key stakeholders across the organization, including Global People Operations Ecosystem, People Business Partners, IT, Finance, and Legal.
  Partnering for Success: We work closely with internal and external stakeholders to deliver seamless services and achieve outcomes that exceed our service owners' expectations.

Qualifications

Your Experience:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field. Master's degree preferred.
• 10 years of progressive experience in HR Operations, Shared Services, or a similar role, with at least 4 years in a leadership capacity.
• Global mindset, including experience managing a matrixed organization with global delivery model, supporting multiple regions and time zones
• Strong understanding of HR processes, policies, and best practices.
• Experience with HR technology implementation and optimization, including HRIS platforms (Workday preferred), Service Management platforms (Service Now preferred), payroll systems, and other relevant platforms.
• Exceptional leadership skills, superior communication and team building capabilities, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Additional Information

The Team

Our People team works throughout the organization to enable ... you guessed it: people. We're one team, driven to one mission statement. Each piece matters, and within the People team, you are focused on enabling our teams to resolve the world's most challenging cybersecurity threats. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Experience LevelSenior Level

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