CRM Executive

4 days ago

Kannur, Kerala, India Bisaura Technologies Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Full Job Description

important note : Only candidates who are willing to work onsite in Dharmadom, Kannur should apply.

Who are we?

LuxYou Jewels is a fast-growing jewelry brand based in Dharmadom, known for its handcrafted South Indian collections that blend traditional charm with modern elegance. As our customer base expands, we're looking for a dedicated CRM Executive to manage our customer relationships and digital communication channels.

What opportunities do we provide?

Be part of a rising luxury jewelry brand

Hands-on experience in managing customer interactions and social media

Grow your communication, coordination, and CRM skills

Opportunity to build long-term customer connections and brand loyalty

Key Responsibilities:

  • Lead Management: Follow up with leads from WhatsApp, Instagram, phone calls, and walk-in inquiries.
  • CRM Tracking: Maintain proper records of leads, customer interactions, and follow-up status.
  • Social Media Coordination: Respond to Instagram DMs/comments and assist with post scheduling and basic content support.
  • Phone Call Handling: Attend calls, explain product details, and resolve customer queries professionally.
  • WhatsApp Business Handling: Engage actively with customers via WhatsApp, share product details, offers, and ensure timely replies.
  • Customer Support: Create a friendly and helpful communication environment to retain and convert leads.

Skills & Qualifications:

  • Any graduate (Freshers can apply)
  • Fluent in Malayalam and English (Hindi is a plus)
  • Comfortable using Instagram, WhatsApp Business, and basic mobile tools
  • Good communication, follow-up, and time management skills
  • Friendly, polite, and customer-focused attitude

Job Details:

  • Job Title: CRM Executive
  • Location: Dharmadom, Kannur (Onsite only)
  • Employment Type: Full-Time
  • Shift: 10:00 AM to 5:30 PM
  • Working Days: Monday to Saturday
  • Salary: ₹10,000 – ₹15,000 per month
  • Start Date: Immediate
  • Perks: Mobile/Internet allowance (as per company policy)

If you're someone who loves communicating, staying active on social media, and providing a great customer experience – join us at LuxYou Jewels and be a part of our growing journey

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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