Customer Care Executive

6 days ago


Kannur, Kerala, India BTRAC Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are seeking a proactive and customer-oriented Customer Care Executive with strong communication skills. The ideal candidate will have prior experience in handling customer interactions and providing effective support, ensuring excellent customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and messages to assist customers.
  • Resolve customer queries and issues with professionalism and empathy.
  • Maintain detailed records of customer interactions in the system.
  • Escalate complex issues to the concerned department and follow up for resolution.
  • Ensure customer satisfaction by maintaining regular follow-ups

Required Skills & Qualifications:

  • 6 months to 1 year of experience in a customer service or client-facing role.
  • Excellent communication skills (English & Malayalam) – both verbal and written.
  • Strong listening and problem-solving abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer proficiency (MS Office; CRM knowledge is an advantage).

Preferred Qualities:

  • Positive attitude with a customer-first approach.
  • Ability to remain calm and patient under pressure.
  • Willingness to learn and adapt to new processes.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person



  • Kannur, Kerala, India Mazi Diktyo International Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are seeking a proactive and customer-oriented Customer Care Executive with strong communication skills. The ideal candidate will have prior experience in handling customer interactions and providing effective support, ensuring excellent customer satisfaction.Key Responsibilities:Handle inbound and outbound calls, emails, and messages to assist...


  • Kannur, Kerala, India VolksWagen Kannur Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Role OverviewThe Senior Customer Relations Executive (CRE) plays a key role in ensuring exceptional customer service standards in the Service Department. This role involves handling escalations, guiding junior team members, and ensuring Volkswagen's customer care policies are effectively implemented. The Senior CRE acts as a bridge between customers, service...


  • Kannur, Kerala, India Oncure Health Full time

    We are seeking dedicated and compassionate Customer Relations Executive to join our team at Oncure The primary role is to assist patients throughout their visit to our health centre ensuring a seamless hospitable and comforting experience from arrival to departure This includes guiding them through billing directing them to doctors assisting in...


  • Kannur, Kerala, India FOOD ALLIANCE (Supreme Food Co) Full time ₹ 1,88,082 - ₹ 4,93,205 per year

    Supervising a team of customer support professionals.Monitoring the entire customer service process.Resolving customer issues brought to your attention.Creating procedures and policies for effective customer service.Planning how to train customer support professionals.Standardizing the customer service delivery of an organization.Interviewing the skills of...


  • Kannur, Kerala, India Nikshan Electronics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Overview: You will oversee the daily operations of the customer service department, ensuring that customer queries, complaints, and feedback are addressed efficiently. Your main goal will be to maintain high levels of customer satisfaction and loyalty by handling escalated customer issues that require managerial intervention. Additionally, you will be...


  • Kannur, Kerala, India Nikshan Electronics Full time ₹ 5,40,000 - ₹ 6,00,000 per year

    Key Responsibilities:Manage and lead customer service teams. Recruit, train, mentor, and evaluate staff performance. Ensure high-quality customer service is consistently delivered. Develop and enforce customer service policies and procedures. Prepare regular reports on customer feedback, trends, and performance. Address and resolve service disruptions...


  • Kannur, Kerala, India Kings Dental Center, Kannur Full time

    Good communication and interpersonal skills Ready to join immediately Job Type Full-time Work Location In person


  • Kannur, Kerala, India Inexoft Technologies Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a polite, professional, and motivated Customer Support Executive to contact our customers and collect feedback regarding our software support services. The ideal candidate will help us understand customer satisfaction, identify areas for improvement, and contribute to enhancing the overall customer experienceKey Responsibilities:Call...


  • Kannur, Kerala, India KAPS Motors PVT ltd Full time

    only Female candidate preferred 1 - The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop ensuring efficient service delivery customer satisfaction and adherence to quality and safety standards The role involves managing the team of technicians coordinating with Customer Relationship Executives...


  • Kannur, Kerala, India Mazi Diktyo International Private Limited Full time

    We are seeking an experienced and driven Sr Digital Marketing Executive to oversee the operations of our business and manage a talented team comprising designers content writers customer care representatives and digital marketers The ideal candidate will have a strong background in digital marketing excellent leadership skills and a strategic mindset ...