Customer Care Executive
4 days ago
Key Responsibilities
- Multilingual Support: Handle inbound and outbound customer inquiries efficiently via phone, email, and chat. A key requirement is providing fluent and professional support in the Hindi language.
- Problem Resolution: Diagnose and resolve customer issues, complaints, and requests with speed, accuracy, and a customer-first attitude.
- Product Knowledge: Maintain expert-level knowledge of our products and services to provide accurate information and effective troubleshooting.
- Documentation: Accurately document all customer interactions, feedback, and resolutions in our CRM system.
- Escalation: Identify and escalate priority issues to the appropriate internal teams (e.g., Technical Support, Management) when necessary.
- Quality Assurance: Strive for first-call resolution and contribute to consistently high customer satisfaction (CSAT) scores.
Qualifications
- Language Fluency: Mandatory fluency in the Hindi language (both spoken and written) is required.
- Experience: 1 years of experience in a customer service/Fresher
- Soft Skills: High level of patience, empathy, and ability to remain calm and professional under pressure.
- Education:Any degree
- SALARY:Best in industry
Job Type: Full-time
Work Location: In person
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