Customer Care Manager

4 days ago


Kannur, Kerala, India FOOD ALLIANCE (Supreme Food Co) Full time ₹ 1,88,082 - ₹ 4,93,205 per year
  • Supervising a team of customer support professionals.
  • Monitoring the entire customer service process.
  • Resolving customer issues brought to your attention.
  • Creating procedures and policies for effective customer service.
  • Planning how to train customer support professionals.
  • Standardizing the customer service delivery of an organization.
  • Interviewing the skills of potential candidates through relevant questions.
  • Recruiting the best candidates from a wide range of interviewees.
  • Tracking the work of every customer service representative in the team.
  • Performing quality assurance surveys with customers.
  • Conveying customers' feedback to the team.
  • Fixing appointments according to the convenience of clients and customers.
  • Interacting with customers to determine whether they have a desirable and shareable experience.
  • Helping every customer service professional improve.
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Creating a pleasant work environment for customer service professionals

Job Type: Full-time

Pay: ₹15, ₹41,017.76 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person



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