Service Delivery Officer

1 day ago

Indore, Madhya Pradesh, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Service Delivery Officer-BRANCH BANKING-Branch Banking

OB ROLE :
• Handling personalized service requests of customers.
• Generation of timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for acco

Description for Internal Candidates

JOB ROLE :

· Handling personalized service requests of customers.

· Generation of timely business MIS.

· Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

· Coordination with CPC/RPC/Investment desks for account opening of customers.

· Managing complaints of customers and ensuring their resolution within TAT.

JOB REQUIREMENT:

· Developing and maintaining banking relationships with a select group of high net worth customers

· Excellent communication skills with customer service orientation

· Courteous and polite.

· Good knowledge of Microsoft excels.

Understanding of banking norms and processes.

Same Posting Description for Internal and External Candidates

Experience LevelSenior Level

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