Service Delivery Officer

The Service Delivery Manager is responsible for the end-to-end delivery of the Managed Services Projects and will coordinate all Change Requests from requirements capture through delivery. Its a pivotal role and is core to stabilizing and growing the services contract with the customer, building solid relationships in all levels within the operations and...

Job Summary:We are seeking a seasoned  Service Delivery Manager to lead the delivery of managed IT services for enterprise clients from our Offshore Delivery Center in Indore. The role requires strong client engagement, operational leadership, and team management capabilities to ensure the delivery of high-quality, SLA-driven services across IT...

Experienced and dynamic Service Delivery Manager to oversee client relationships, service delivery, and operational excellence, strong IT industry background, excellent communication skills, and expertise in client engagement and success management.

Key Responsibilities:. Service Delivery Management:- Own end-to-end service delivery for assigned accounts, ensuring adherence to SLAs, KPIs, and quality standards.- Lead incident, problem, and change management processes, ensuring service stability and customer satisfaction.- Conduct regular service reviews, prepare performance reports, and handle customer...

Client Relationship Management, IT Service Delivery, Performance Monitoring, Team Leadership, Budget and Finance Management, Operation Management, ITIL certification, BMC Products, BMC Helix

Job DescriptionCustomer Service Officer (CSO) at Mango Insurance - IndoreMango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.Location:...

Customer Service Officer (CSO) at Mango Insurance - IndoreMango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.Location:Indore, Madhya...

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Job Description. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing...

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