Service Delivery Manager

3 days ago


Indore, Madhya Pradesh, India Fusion Global Business Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The Service Delivery Manager is responsible for the end-to-end delivery of the Managed Services Projects and will coordinate all Change Requests from requirements capture through delivery. Its a pivotal role and is core to stabilizing and growing the services contract with the customer, building solid relationships in all levels within the operations and delivery group and creating an outstanding customer experience. The Service Delivery Manager will initiate a Service Improvement Plan and Roadmap for and with the customers.

Tasks

  • Delivery of all Service Levels and Reporting commitments as per the contract, so a thorough understanding of the contract is required.
  • Developing all required delivery documentation and maintaining the Engagement Model (Managed Services runbook)
  • Arrange and drive all meetings with the customer on-site / conference
  • Track resource utilisation allocated to the contract, against the defined deliverables to maintain contract margins forecast revenue
  • Implement into daily operations best practice processes, methods & procedure around service governance, meetings and reporting
  • Develop, in conjunction with the SMEs, a Service Improvement Plan (SIP) to grow the account and regularly liaise with the Account Manager flagging opportunities
  • Actively work to increase the scope of the contract by providing advice, recommendations and guidance and bringing in additional (product) SME where required.
  • Closely work with the customer on improving the Customer Experience and Satisfaction.
  • Arrange the Weekly Operations call, the Monthly or Quarterly Service Reviews with the customer
  • Develop and maintain strong and effective relationships within Fusion to add value to customer delivery

Profile:

  • A minimum of 5+ years experience in an IT Service Delivery or Operations role management
  • Experience of dealing with all levels within the customer business
  • Management of 5+ Managed Service contracts
  • This role requires working in shifts to support global teams and stakeholders.

Skills:

  • ITIL or equivalent qualification in Service Management
  • Demonstrated ability of managed services operations and opportunities and understand the project management lifecycle
  • Strong knowledge of resource and time management
  • Excellent stakeholder management
  • Ability to write or contribute to a Statement of Work creation


  • Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Summary:We are seeking a seasoned  Service Delivery Manager to lead the delivery of managed IT services for enterprise clients from our Offshore Delivery Center in Indore. The role requires strong client engagement, operational leadership, and team management capabilities to ensure the delivery of high-quality, SLA-driven services across IT...


  • Indore, Madhya Pradesh, India Techf Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Client Relationship Management, IT Service Delivery, Performance Monitoring, Team Leadership, Budget and Finance Management, Operation Management, ITIL certification, BMC Products, BMC Helix


  • Indore, Madhya Pradesh, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Service Delivery Officer-BRANCH BANKING-Branch Banking OB ROLE : • Handling personalized service requests of customers. • Generation of timely business MIS. • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. • Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates ...


  • Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    EXPERIENCE: years of IT experience, including 3+ years in service desk, support management, or service delivery leadership rolesRESPONSIBILITIES (INCLUDES ALL TASKS): Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual...


  • Indore, Madhya Pradesh, India Infocrats Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Job Title : Technical Project/Delivery Manager (Microsoft .NET Stack). Location : Indore. Experience : 12 years. Employment Type : Full-Time.About the Role : We are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of...


  • Indore, Madhya Pradesh, India Nway Technologies Pvt. Ltd Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Title: ERP Delivery ManagerLocation: Indore (with client site visits as required)Company: Nway Technologies Pvt. Ltd.About the Role:We are seeking an experienced ERP Implementation & Delivery Manager to lead end-to-end delivery of ERP projects. The role focuses on planning, execution, stakeholder management, and ensuring timely and quality ERP rollouts...


  • Indore, Madhya Pradesh, India Seize The Ads Pvt Ltd. Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Opening: Publisher Delivery Manager – CPL Affiliate Marketing (US Market)Location: Remote / Indore (Hybrid)Company: Seize The Ads (STA)Type: Full-Time⸻About UsSeize The Ads (STA) is a fast-growing performance marketing network operating in multiple verticals — Home Services, Finance, Insurance, and Education — with a strong focus on CPL-based...


  • Indore, Madhya Pradesh, India BHOPAL MOTORS PVT. Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Experience Required: 5–8 years (Automobile Service; EV experience preferred)Job Summary:We are seeking a highly skilled and customer-focused Service Manager to lead our Electric Vehicle (EV) service operations. The role requires managing the workshop, ensuring high-quality service delivery, leading a team of technicians, and maintaining excellent customer...


  • Indore, Madhya Pradesh, India Nway ERP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    COMPANY PROFILE -Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work...


  • Indore, Madhya Pradesh, India InPost Group Full time £ 4,080 - £ 8,160 per year

    Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a ­­­­Delivery Drivers Nights (Sunday morning only 8hrs) to join our Linwood teamWe're leading the logistics revolution, powering deliveries across the UK for some of the...