Service Desk Manager

1 day ago

Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

EXPERIENCE:

years of IT experience, including 3+ years in service desk, support management, or service delivery leadership roles

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual expectations.
  • Oversee delivery and optimization of Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune).
  • Design, implement, and monitor adherence to SLAs and KPIs; analyze service data and produce management reports on service quality, performance trends, and compliance metrics
  • Develop, execute, and track Service Improvement Plans (SIPs) that drive measurable enhancements in service delivery, process efficiency, and user experience.
  • Champion ITIL-aligned processes for incident, request, change, and knowledge management.
  • Engage with stakeholders, vendors, and external providers to resolve escalated issues and maximize support effectiveness.
  • Mentor, train, and develop service desk and support staff, fostering a culture of accountability and continuous learning.
  • Promote technology adoption, automation, and self-service capabilities to accelerate resolution and reduce operational costs.
  • Support IT security and infrastructure management at oversight and escalation level (not hands-on engineering).

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

  • Strong track record in Service Desk/ITSM management with proven ability on SLA/KPI governance, user engagement, and performance monitoring.
  • Deep knowledge of Microsoft 365 services administration in enterprise environments.
  • Experience developing and implementing SIPs, with measurable business impact.
  • Familiarity with ITIL processes and service delivery frameworks (ITIL Foundation/Intermediate required).

SOFT SKILLS:

MANDATORY

  • Skilled in stakeholder management, vendor engagement, and data-driven decision making.
  • Collaborative leadership with strong communication and coaching abilities.

  • Service Desk Analyst

    1 day ago

    Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    JOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelor's degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL...

  • Front Desk Officer

    1 day ago

    Indore, Madhya Pradesh, India Surbhi Associates Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Manage front desk operations* Maintain guest records* Coordinate deliveries* Greet guests with warmth* Provide exceptional serviceAnnual bonusHealth insuranceProvident fund

  • Front Desk Receptionist

    1 day ago

    Indore, Madhya Pradesh, India Infograins Software Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Front Desk Receptionist (Female Only)Location: 103, Kesar Bag Colony, Scheme 103, Indore, Madhya Pradesh 452012Job Type: Full-Time Job Description:We are looking for a presentable and well-spoken female Front Desk Receptionist to be the first point of contact for our company. The ideal candidate should have excellent communication skills, a friendly...

  • Front Desk Executive

    1 day ago

    Indore, Madhya Pradesh, India Dr. Haror's Wellness Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company OverviewDr. Haror's Wellness is dedicated to empowering individuals through advanced dermatology services, harnessing the transformative power of selflove for beauty and life improvement. With a team of employees, we are at the forefront of the Health, Wellness & Fitness industry, headquartered in Delhi. Our mission is to inspire and enhance wellness...

  • Front Desk Executive

    7 days ago

    Indore, Madhya Pradesh, India Creativefuel Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Title: Front Desk ExecutiveLocation: Indore, M.P.Communication Skills: Good Communication Skills in EnglishAbout the Role:We are looking for a Receptionist (Female) to represent Creativefuel at the front desk/reception. This role requires someone who can maintain a professional presence, ensure compliance with office protocols, and create a welcoming...

  • Front Desk Executive

    1 week ago

    Indore, Madhya Pradesh, India KBG GROUP Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    KBG Group is looking for a pleasant and professional Front Desk Executive to manage our front office. You will be the first point of contact for visitors and clients. Responsibilities include greeting guests, answering phone calls, handling inquiries, and managing appointments.Key Responsibilities:Greet and welcome guests in a professional manner.Answer and...

  • Front Desk Receptionist

    2 weeks ago

    Indore, Madhya Pradesh, India Micromitti Real Estate Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Apollo Premier, 601, Vijayanagar, Indore (Headquarters)Designation: Front Desk ExecutiveDepartment: Administration & HRReporting To: Admin Head / HR ManagerWorking Days: 6 Days (Monday to Saturday)Timings: 10:00 AM 7:00 PMSalary: Best in the Market (commensurate with experience and skills)Probation: 6 Months (confirmation subject to...

  • Front Desk Receptionist

    3 days ago

    Indore, Madhya Pradesh, India Wolf Indore Casa Full time ₹ 1,92,000 - ₹ 2,16,000 per year

    Standard & ProfessionalJob Title: ReceptionistJob Summary:We are seeking a professional and friendly Receptionist to be the first point of contact for our company. The ideal candidate will manage our front desk, handle a variety of administrative tasks, and ensure a welcoming environment for all visitors and employees.Key Responsibilities:Greet and welcome...

  • Technical Manager

    1 day ago

    Indore, Madhya Pradesh, India Intertec Systems Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Skills : - Service Desk Operations, IT Service Management, ITIL Framework, Microsoft 365 services, SLA Management, KPI governance, Exchange Online, Technical Operations. - Experience : years of IT experience, including 3+ years in service desk, support management, or service delivery leadership roles. Responsibilities...

  • Technical Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    EXPERIENCE:  years of IT experience, including 3+ years in service desk, support management, or service delivery leadership roles RESPONSIBILITIES (INCLUDES ALL TASKS): Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual...