Front Desk Executive

2 days ago

Indore, Madhya Pradesh, India Dr. Haror's Wellness Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Dr. Haror's Wellness is dedicated to empowering individuals through advanced dermatology services, harnessing the transformative power of selflove for beauty and life improvement. With a team of employees, we are at the forefront of the Health, Wellness & Fitness industry, headquartered in Delhi. Our mission is to inspire and enhance wellness across communities in India. For more information, please visit our website at

Job Overview

We are seeking a diligent and personable Front Desk Executive to join our growing team at Dr. Haror's Wellness. This is a full-time, junior-level position located in Indore, Bangalore Urban, and Delhi. The ideal candidate will have 1 to 3 years of relevant experience and will play a critical role in ensuring customer satisfaction and optimizing our front-end operations.

Qualifications and Skills

  • Customer Service (Mandatory skill): Ability to interact professionally with clients, providing personalized assistance and resolving queries efficiently.
  • CRM Software (Mandatory skill): Proficiency in using customer relationship management tools for enhanced customer engagement and service.
  • Data Entry (Mandatory skill): Accurate and speedy data entry skills are essential for maintaining client records and other documents.
  • Microsoft Office Suite: Familiarity with Word, Excel, and PowerPoint to perform essential clerical and organizational tasks.
  • Scheduling Software: Skilled in using scheduling tools to organize appointments and meetings effectively.
  • Multiline Phone System: Capability to manage and operate multiline telephone systems to handle incoming and outgoing calls.
  • Conflict Resolution: Ability to address client concerns calmly and tactfully to maintain satisfaction and trust.
  • Time Management: Strong organizational and multitasking skills to manage workload and prioritize tasks efficiently.

Roles and Responsibilities

  • Greet clients and visitors warmly, and ensure a pleasant and welcoming front desk environment.
  • Manage the scheduling and confirmation of appointments accurately using our scheduling software.
  • Respond to inquiries and provide information about our services via phone, email, or in person.
  • Maintain client records and update information using CRM software to enhance communication and service delivery.
  • Assist in managing the flow of documents and information within the office to ensure efficient operations.
  • Handle transactions and issue receipts for services rendered, ensuring accuracy and compliance.
  • Address and resolve any issues or complaints from clients, escalating to management when necessary.
  • Support administrative tasks as required, which may include ordering supplies and managing office inventory.

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