Service Manager- Automobile EV

14 hours ago

Indore, Madhya Pradesh, India BHOPAL MOTORS PVT. Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Experience Required: 5–8 years (Automobile Service; EV experience preferred)

Job Summary:

We are seeking a highly skilled and customer-focused Service Manager to lead our Electric Vehicle (EV) service operations. The role requires managing the workshop, ensuring high-quality service delivery, leading a team of technicians, and maintaining excellent customer satisfaction while adhering to manufacturer guidelines.

Key Responsibilities:

  • Manage day-to-day operations of the EV service department/workshop.
  • Supervise and lead service advisors, technicians, and support staff.
  • Ensure proper diagnosis, repair, and maintenance of EV vehicles as per OEM standards.
  • Monitor service quality, turnaround time (TAT), and customer satisfaction scores (CSI).
  • Manage spare parts availability, stock, and ordering as per requirements.
  • Handle escalated customer complaints and provide effective resolutions.
  • Conduct regular training for service staff on EV technology and safety standards.
  • Ensure compliance with safety, quality, and manufacturer policies.
  • Maintain service records, MIS reports, and performance metrics.
  • Coordinate with the sales team for service promotions, AMC, and warranty claims.

Requirements:

  • Bachelor's/Diploma in Automobile/Mechanical Engineering or relevant field.
  • Proven experience in automobile service operations (EV service experience preferred).
  • Strong technical knowledge of EV systems, diagnostics, and service processes.
  • Excellent leadership, communication, and problem-solving skills.
  • Customer-oriented approach with ability to handle escalations.
  • Proficiency in service management software/ERP is an advantage.

Preferred Skills:

  • Knowledge of EV charging infrastructure, battery management systems, and safety protocols.
  • Experience in warranty claim processing and service documentation.
  • Ability to train and mentor service staff on EV technologies.

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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