Customer Service Officer

1 day ago

Indore, Madhya Pradesh, India Mango Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Service Officer (CSO) at Mango Insurance - Indore

Mango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.

Location:
Indore, Madhya Pradesh (IMango Shared Service Pvt Ltd, 306, 3rd Floor, Princes' Business Skyline, Scheme No. 54)

Type:
Full-time (40 hours/week)

Reports to:
Customer Service Officer Team Lead

Key Responsibilities:

  • Policy Management:
    Process endorsements, renewals, cancellations, and reinstatements; coordinate with carriers to update policies and ensure compliant records.
  • Premium & Billing:
    Advise on financing options, issue invoices, monitor payments, and resolve discrepancies with finance teams.
  • Client Support:
    Address inquiries on policies, coverage, and payments; manage renewals and resolve issues to enhance satisfaction and retention.
  • Data & Reporting:
    Produce reports on renewals, claims, and payments; maintain CRM databases and deliver insights for retention strategies.
  • Collaboration:
    Partner with internal teams (e.g., Client Executives, Pre-Sales Analysts) and external entities (insurers, underwriters) for efficient service delivery.
  • Team Support:
    Identify potential attrition or errors, participate in meetings, comply with procedures, and utilize relevant software.

Qualifications:

  • Bachelor's degree in Business, Insurance, Finance, or related field.
  • 1-3 years' experience in insurance customer service, underwriting support, or policy servicing.
  • Knowledge of insurance policies, endorsements, premium financing, carrier portals, invoicing tools, and CRM systems (Salesforce preferred).
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Core Competencies:
    Superior written and verbal communication; attention to detail; problem-solving; multitasking in dynamic settings; client-focused orientation.

Preferred Qualifications:

  • Insurance certification (e.g., CIP, AINS).
  • Experience in trucking or commercial insurance.
  • Prior role in insurance brokerage or underwriting.

Benefits:

  • Career Advancement:
    Progression to Client Executive, Business Development Representative, or Producer.
  • Industry Expertise:
    Exposure to diverse products and leading insurers.
  • Collaborative Culture:
    Innovative team emphasizing excellence.
  • Global Impact:
    Support expanding international operations.

Apply by submitting your resume and cover letter to or via direct message.

InsuranceJobs #CustomerService #IndoreJobs #CareerGrowth #MangoInsurance

Mango Insurance is an equal opportunity employer. Responsibilities may adjust as required.

  • Customer Service Representative

    5 days ago

    Indore, Madhya Pradesh, India Sumeru Inc Full time ₹ 3,60,000 per year

    *Job Title:* Customer Service Representative (Back Office Process)*Job Description:*We're hiring for a Back Office Process role in a BPO setting If you have excellent customer service skills and enjoy working in a dynamic environment, this could be the perfect opportunity for you.*Key Requirements:*6 months of experience in customer service (BPO background...

  • Customer Service Executive

    4 days ago

    Indore, Madhya Pradesh, India Sumeru Inc Full time ₹ 3,60,000 per year

    Job Title: Customer Service Representative (Back Office Process)Job Description:We're hiring for a Back Office Process role in a BPO setting If you have excellent customer service skills and enjoy working in a dynamic environment, this could be the perfect opportunity for you.Key Requirements:- 6 months of experience in customer service (BPO background...

  • Customer Service Officer

    5 days ago

    Indore, Madhya Pradesh, India Hiringepics Training & Placement Full time ₹ 90,000 - ₹ 10,80,000 per year

    Key ResponsibilitiesHandle inbound and outbound customer interactions via callsUnderstand customer needs and provide accurate solutions.Drive sales through consultative conversations and upselling/cross-selling where applicable.Eligibility CriteriaFreshers also can applyGood communication skillsAbility to work in rotational shifts and rotational offs.12/UG...

  • Customer Service

    2 days ago

    Indore, Madhya Pradesh, India Job World Full time ₹ 18,000 - ₹ 20,000 per year

    Hiring for customer service for a insurance company candidates need 6 months of work experience in any field salary upto 20k CTC 18k in hand5 days workingMALE -24*7 Rotational ShiftFEMALE - 8 AM till 8.30PM (Day Rotational) Deepali

  • Customer Service Specialist

    2 days ago

    Indore, Madhya Pradesh, India Airport Lounge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAirport Lounge is an entertainment company based in Monroe, Louisiana. Known for its premium facilities and services, Airport Lounge aims to provide a superior customer experience. We focus on ensuring guests have a comfortable and enjoyable visit. Join our team to be part of a company that values hospitality and customer satisfaction.Role...

  • Customer Service Team Lead

    2 days ago

    Indore, Madhya Pradesh, India SilicOcean LLP Full time

    Company DescriptionSilicOcean LLP is a global independent distributor of Semiconductor ICs, Passives, Interconnects, Microchips, Microprocessors, and Computer Components. We offer best-in-class services and competitive pricing to customers worldwide.Role DescriptionThis is a full-time hybrid role for a Customer Service Team Lead, based in Indore with some...

  • Customer Service Representative

    5 days ago

    Indore, Madhya Pradesh, India Talentglider Business Solutions Llp Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesCustomer Service & Relationship ManagementServe as the first point of contact for clients and vendors, ensuring a positive and professional experience.Market OPT/CPT, H1B, H4 EAD, and Green Card consultants to direct clients.Sales incentives

  • International Customer Service

    2 days ago

    Indore, Madhya Pradesh, India Sumeru Inc Full time ₹ 3,00,000 - ₹ 3,84,000 per year

    Hiring for International Customer Service RoleLocation - IndoreNeed Excellent communication skills12th pass can apply Freshers are welcomeComfortable to work in night shifts5 days working with rotational weekoffSalary - 25K CTC To 32K CTCJob Type: Full-timePay: ₹25, ₹32,000.00 per monthBenefits:Health insuranceWork Location: In person

  • Office Coordinator

    1 week ago

    Indore, Madhya Pradesh, India Sath Outsourcing Service pvt. Ltd. Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Urgent Hiring for Office Coordinator ( Female only )Location: Race Course Road Indore MPSalary : 12k-18kExperience : min 2 to 3 yrQualification : Any graduateRequired Skills : Backend work, Documetation work , Coordination with client & VendorsOffice time : 10am to 6:30Sunday offFor more details plz share at Gulaksha Hr )Job Type: Full-timePay: ₹12,...

  • Customer Service

    1 day ago

    Indore, Madhya Pradesh, India Sumeru Inc Full time ₹ 17,75,000 - ₹ 39,00,000 per year

    Business-to-Business (Blended Process)Location: IndoreEligibility CriteriaGraduation mandatoryMinimum 1 year of experience in Customer Support / BPOExceptional candidates from other fields may apply if communication skills are excellentFlexible with rotational shifts & week-offs9.5 hours shift / 5 days a weekCompensationSalary: ₹32,500 + ₹2,500 (Highest...