Customer Service Officer

2 days ago

Indore, Madhya Pradesh, India Mango Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Customer Service Officer (CSO) at Mango Insurance - Indore

Mango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.

Location:
Indore, Madhya Pradesh (IMango Shared Service Pvt Ltd, 306, 3rd Floor, Princes' Business Skyline, Scheme No. 54)

Type:
Full-time (40 hours/week)

Reports to:
Customer Service Officer Team Lead

Key Responsibilities:

  • Policy Management:
    Process endorsements, renewals, cancellations, and reinstatements; coordinate with carriers to update policies and ensure compliant records.
  • Premium & Billing:
    Advise on financing options, issue invoices, monitor payments, and resolve discrepancies with finance teams.
  • Client Support:
    Address inquiries on policies, coverage, and payments; manage renewals and resolve issues to enhance satisfaction and retention.
  • Data & Reporting:
    Produce reports on renewals, claims, and payments; maintain CRM databases and deliver insights for retention strategies.
  • Collaboration:
    Partner with internal teams (e.g., Client Executives, Pre-Sales Analysts) and external entities (insurers, underwriters) for efficient service delivery.
  • Team Support:
    Identify potential attrition or errors, participate in meetings, comply with procedures, and utilize relevant software.

Qualifications:

  • Bachelor's degree in Business, Insurance, Finance, or related field.
  • 1-3 years' experience in insurance customer service, underwriting support, or policy servicing.
  • Knowledge of insurance policies, endorsements, premium financing, carrier portals, invoicing tools, and CRM systems (Salesforce preferred).
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Core Competencies:
    Superior written and verbal communication; attention to detail; problem-solving; multitasking in dynamic settings; client-focused orientation.

Preferred Qualifications:

  • Insurance certification (e.g., CIP, AINS).
  • Experience in trucking or commercial insurance.
  • Prior role in insurance brokerage or underwriting.

Benefits:

  • Career Advancement:
    Progression to Client Executive, Business Development Representative, or Producer.
  • Industry Expertise:
    Exposure to diverse products and leading insurers.
  • Collaborative Culture:
    Innovative team emphasizing excellence.
  • Global Impact:
    Support expanding international operations.

Apply by submitting your resume and cover letter to or via direct message.

InsuranceJobs #CustomerService #IndoreJobs #CareerGrowth #MangoInsurance

Mango Insurance is an equal opportunity employer. Responsibilities may adjust as required.

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