Customer Service Officer
1 day ago
Customer Service Officer (CSO) at Mango Insurance - Indore
Mango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.
Location:
Indore, Madhya Pradesh (IMango Shared Service Pvt Ltd, 306, 3rd Floor, Princes' Business Skyline, Scheme No. 54)
Type:
Full-time (40 hours/week)
Reports to:
Customer Service Officer Team Lead
Key Responsibilities:
- Policy Management:
Process endorsements, renewals, cancellations, and reinstatements; coordinate with carriers to update policies and ensure compliant records. - Premium & Billing:
Advise on financing options, issue invoices, monitor payments, and resolve discrepancies with finance teams. - Client Support:
Address inquiries on policies, coverage, and payments; manage renewals and resolve issues to enhance satisfaction and retention. - Data & Reporting:
Produce reports on renewals, claims, and payments; maintain CRM databases and deliver insights for retention strategies. - Collaboration:
Partner with internal teams (e.g., Client Executives, Pre-Sales Analysts) and external entities (insurers, underwriters) for efficient service delivery. - Team Support:
Identify potential attrition or errors, participate in meetings, comply with procedures, and utilize relevant software.
Qualifications:
- Bachelor's degree in Business, Insurance, Finance, or related field.
- 1-3 years' experience in insurance customer service, underwriting support, or policy servicing.
- Knowledge of insurance policies, endorsements, premium financing, carrier portals, invoicing tools, and CRM systems (Salesforce preferred).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Core Competencies:
Superior written and verbal communication; attention to detail; problem-solving; multitasking in dynamic settings; client-focused orientation.
Preferred Qualifications:
- Insurance certification (e.g., CIP, AINS).
- Experience in trucking or commercial insurance.
- Prior role in insurance brokerage or underwriting.
Benefits:
- Career Advancement:
Progression to Client Executive, Business Development Representative, or Producer. - Industry Expertise:
Exposure to diverse products and leading insurers. - Collaborative Culture:
Innovative team emphasizing excellence. - Global Impact:
Support expanding international operations.
Apply by submitting your resume and cover letter to or via direct message.
InsuranceJobs #CustomerService #IndoreJobs #CareerGrowth #MangoInsuranceMango Insurance is an equal opportunity employer. Responsibilities may adjust as required.
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