SCCM Administrator

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• Act as the primary SCCM Administrator responsible for managing and supporting desktop infrastructure across enterprise environments.
• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Respond to and manage escalated support tickets, ensuring timely and effective resolution.
• Install, configure, and maintain software and hardware components, ensuring compliance with organizational standards.
• Lead software distribution and patch management using SCCM, including building and deploying software packages.
• Support Microsoft Intune in co-managed environments.
• Utilize PowerShell or VBScript for automation and optimization of desktop management tasks.
• Assist in the setup and support of network-related issues, including connectivity and access management.
• Document support processes, resolutions, and best practices in the ticketing and knowledge management systems.
• Collaborate with cross-functional IT teams to resolve issues and enhance support workflows.
• Stay updated with current IT trends and technologies to improve service delivery and user experience.

• 6–9 years of experience in IT support or infrastructure services, with a focus on SCCM and desktop management.
• Strong hands-on experience with SCCM versions 2403 / 2409, including server installation, role configuration, and troubleshooting.
• Proficiency in scripting with PowerShell and VBScript for automation.
• Experience with WSUS and SUP roles configuration.
• Knowledge of imaging technologies: image creation, updates, driver packages, testing, and deployment.
• Strong understanding of Active Directory, GPO, DNS, and replication.
• Familiarity with Windows OS patching, Windows 10/11, mobile device OS, and antivirus solutions.
• Experience in remote management, inventory auditing, and desktop hardware/software support.
• Solid understanding of TCP/IP networking for LAN/WAN environments.
• Knowledge of enterprise anti-virus, endpoint protection, and encryption.
• Excellent communication, documentation, and customer service skills.
• Ability to work effectively under deadlines in a fast-paced, changing environment.
• Bachelor's Degree in IT or equivalent experience.

• Opportunity to work on enterprise-grade IT support and infrastructure services across diverse platforms.
• Exposure to modern workplace technologies and global support environments.
• Clear career progression from technical support to infrastructure engineering and leadership roles.
• Collaborative work culture with opportunities for learning, innovation, and global client engagement.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.