Project Manager
3 days ago
We are seeking a detail-oriented and experienced Project Manager to oversee eCommerce website support and maintenance projects on Shopify Plus. This role requires end-to-end project lifecycle managementfrom scoping and planning to final delivery—while ensuring timelines, budgets, and quality expectations are met. The ideal candidate will coordinate with cross-functional teams and clients to manage updates, security patches, performance optimization, and communication efficiently.
Key Responsibilities:
Overall Project Management
Collaborate with stakeholders to ensure deliverables align with project scope and SLAs
- Develop detailed project plans including timelines, milestones, and resource allocation
- Manage project risks and apply mitigation strategies
- Monitor project timelines and ensure adherence to schedules
Implement change request processes to ensure minimal disruptions
Maintenance Planning and Tracking
Plan and schedule website maintenance with technical teams
- Develop and maintain a maintenance calendar aligned with business objectives
- Prioritize issues by business impact and track resolutions
Maintain accurate records of updates, patches, and performance improvements
Client Communication
Clearly communicate updates and resolutions with clients
- Act as the primary point of contact for all project-related discussions
Address feedback, concerns, and changes in a timely manner
Vendor Management
Coordinate with third-party vendors for specialized support and services
Quality Assurance
Conduct QA reviews and implement quality control processes
Ensure all deliverables meet client expectations and technical standards
Documentation
Maintain comprehensive documentation including plans, reports, issue logs, and change requests
Qualifications and Skills:
- Bachelor's degree in a relevant field
- 5+ years of experience in website development project management
- 2+ years specifically managing Shopify Plus projects
- Proficiency in project management tools and software
- Strong understanding of project management methodologies
- Exceptional organizational and multitasking skills
- Excellent verbal and written communication (video call proficiency is a must)
- Strong interpersonal skills for client and team collaboration
Add-on Qualities (Preferred but not required):
- PMP, Adobe Commerce Business Practitioner, or Shopify Certification
- Familiarity with Magento Cloud Commerce
- Knowledge of website performance, security, and maintenance best practices
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