Call Quality Analyst

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry.The ideal candidate will have 2 to 6 years of experience and be based in Domestic.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards.Develop and implement quality control processes to identify areas for improvement.Collaborate with...

Role: International Voice Process – US HealthcareJob Title: Quality Analyst (On Paper) - International Voice ProcessLocation: BangaloreInterview Mode: VirtualExperience: Minimum 4+ to 9yrs YearsAbout the RoleWe are looking for an experienced professional for an International Voice Process role in Bangalore. The ideal candidate should have a minimum of 4...

Quality Analyst – Domestic Voice ProcessDepartment: Customer Support / Operations / QualityLocation: Gopalan Millennium TowerGround floor - cogent e services Gopalan Enterprises,ITPL Main Rd, Phase 2, Brookfield, Bengaluru, Karnataka 560037Employment Type: Full-time / On-site.Job Summary:We are seeking a detail-oriented and analytical Quality Analyst (QA)...

Job Alert: Quality Analyst (BPO) in BangaloreAre you a results-driven Quality Analyst looking for your next challenge? We're expanding our team in Koramangala, Bangalore, and looking for a top-tier QA professionalWhat You'll Be Doing:Conducting rigorous auditing and monitoring of both calls and chats.Driving improvements through ACPT and Root Cause Analysis...

We are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations.Roles and ResponsibilityMonitor and evaluate call quality to ensure compliance with company standards.Develop and implement...

About the role:We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency.Charter of the role will include:Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft skills...

About the RoleWe are looking for an experiencedQuality Analyst (Sales)to join our team atIntellipaat. The ideal candidate will be responsible for monitoring, auditing, and improving sales call quality while ensuring compliance, customer satisfaction, and sales effectiveness.Language Preference:English + Tamil + TeluguKey ResponsibilitiesMonitor and audit...

Qualification: 12th / Undergraduate / GraduateExperience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role:As a Call Quality Auditor,...