Quality Analyst

3 hours ago

Bengaluru, Karnataka, India Aegan Technologies Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role: International Voice Process – US Healthcare

Job Title: Quality Analyst (On Paper) - International Voice Process

Location: Bangalore

Interview Mode: Virtual

Experience: Minimum 4+ to 9yrs Years

About the Role

We are looking for an experienced professional for an International Voice Process role in Bangalore. The ideal candidate should have a minimum of 4 years of experience in an International Inbound Voice Process and must be currently working as a Quality Analyst (on paper).

Key Responsibilities

  • Handle international inbound voice calls and ensure high-quality customer interactions.
  • Conduct regular call audits and provide feedback to improve performance.
  • Identify process gaps and suggest corrective actions for service improvement.
  • Maintain detailed QA reports and performance trackers.
  • Support the operations team in maintaining service-level targets.
  • Ensure compliance with company policies and quality standards.

Required Skills and Qualifications

  • Minimum 4 years of experience in an International Inbound Voice Process.
  • Currently working as a Quality Analyst (on paper) – mandatory.
  • Excellent verbal and written communication in English.
  • Strong analytical and problem-solving skills.
  • Good knowledge of QA tools, call evaluation methods, and quality metrics.
  • Ability to work in rotational shifts required.

Employment Details

  • Job Location: Bangalore
  • Interview Mode: Virtual
  • Notice Period: Immediate joiners to 20Days notice preferred.

Interested Candidates Apply at - /

Job Type: Full-time

Work Location: In person

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