Quality Analyst
3 days ago
Role: International Voice Process – US Healthcare
Job Title: Quality Analyst (On Paper) - International Voice Process
Location: Bangalore
Interview Mode: Virtual
Experience: Minimum 4+ to 9yrs Years
About the Role
We are looking for an experienced professional for an International Voice Process role in Bangalore. The ideal candidate should have a minimum of 4 years of experience in an International Inbound Voice Process and must be currently working as a Quality Analyst (on paper).
Key Responsibilities
- Handle international inbound voice calls and ensure high-quality customer interactions.
- Conduct regular call audits and provide feedback to improve performance.
- Identify process gaps and suggest corrective actions for service improvement.
- Maintain detailed QA reports and performance trackers.
- Support the operations team in maintaining service-level targets.
- Ensure compliance with company policies and quality standards.
Required Skills and Qualifications
- Minimum 4 years of experience in an International Inbound Voice Process.
- Currently working as a Quality Analyst (on paper) – mandatory.
- Excellent verbal and written communication in English.
- Strong analytical and problem-solving skills.
- Good knowledge of QA tools, call evaluation methods, and quality metrics.
- Ability to work in rotational shifts required.
Employment Details
- Job Location: Bangalore
- Interview Mode: Virtual
- Notice Period: Immediate joiners to 20Days notice preferred.
Interested Candidates Apply at - /
Job Type: Full-time
Work Location: In person
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