Quality Analyst

2 hours ago


Bengaluru, Karnataka, India Simply Vyapar Apps Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Quality Analyst

The primary task of the quality analyst is call monitoring and providing actionable insight. Through call

monitoring, a QA analyst will gather information to help improve agent performance and overall team

performance.

Roles & Responsibilities

  • Conduct regular Call audits for the Agents.
  • Create quality measurements to track improvement in Agents.
  • Execute quality improvement testing and activities via call audit.
  • Adhere to support quality and standards.
  • Ensure Services meet customer expectations and demand
  • Reports creation and documenting agent's performance.
  • Work closely with the team to improve in calling standards.

Qualities Required for the role

  • Team player with the ability to work with minimal supervision
  • Good Problem Solving Skills
  • Good Listening and Observation skills
  • Communication
  • Patience/ Soft Skills
  • Diligence
  • Email and Call etiquette

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