Quality Analyst

19 hours ago


Bengaluru, Karnataka, India Simply Vyapar Apps Private Limited Full time

Quality Analyst

The primary task of the quality analyst is call monitoring and providing actionable insight. Through call

monitoring, a QA analyst will gather information to help improve agent performance and overall team

performance.

Roles & Responsibilities

  • Conduct regular Call audits for the Agents.
  • Create quality measurements to track improvement in Agents.
  • Execute quality improvement testing and activities via call audit.
  • Adhere to support quality and standards.
  • Ensure Services meet customer expectations and demand
  • Reports creation and documenting agent's performance.
  • Work closely with the team to improve in calling standards.

Qualities Required for the role

  • Team player with the ability to work with minimal supervision
  • Good Problem Solving Skills
  • Good Listening and Observation skills
  • Communication
  • Patience/ Soft Skills
  • Diligence
  • Email and Call etiquette

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