Quality analyst

5 days ago

Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Join our dynamic Wholesale Lending Services team as a QA Analyst and help set the standard for quality in loan operations. Be part of a collaborative environment where your analytical skills and attention to detail make a real impact. Advance your career with us and contribute to process improvements that shape the future of lending services.

Job Summary
As a QA Analyst within Wholesale Lending Services, you ensure the highest standards of quality and compliance in loan operations. You leverage your analytical expertise and risk mindset to review transactions and drive process improvements. You play a critical role in maintaining operational excellence and supporting business objectives.

Job Responsibilities

  • Review customer files and transactions against established QA criteria.
  • Ensure completion of quality-related requests and SLAs accurately and timely.
  • Analyze errors to categorize impact and escalate issues as needed.
  • Enter quality information in system of record for tracking and reporting.
  • Provide verbal and written summaries of findings, including impact and risk assessment.
  • Track open items and take appropriate action within deadlines.
  • Use product and process knowledge to resolve unique or challenging issues.
  • Ensure standard operating procedures and testing job aids are followed and updated.
  • Make recommendations to enhance testing job aids and processes.
  • Liaise effectively with other departments, including front, middle, and back office.
  • Participate in process improvement initiatives and automation projects.

Required Qualifications, Capabilities and Skills:

  • Hold a bachelor's degree with 5+ years of relevant experience in lending services or back office/BFSI operations.
  • Demonstrate knowledge of loan systems such as Loan IQ.
  • Apply strong problem-solving and investigative skills to resolve loan operation issues.
  • Utilize proficiency in MS Office and analytical capabilities.
  • Exhibit a risk and control mindset in daily activities.
  • Adapt to shift work as required.
  • Perform under pressure and manage high volumes of work.

Preferred Qualifications, Capabilities and Skills:

  • Leverage experience in process improvement or automation projects.
  • Display advanced knowledge of quality assurance methodologies.
  • Communicate effectively with cross-functional teams.
  • Implement best practices in loan operations and compliance.
  • Contribute to the development of quality testing processes.
  • Collaborate in a team-oriented environment.
  • Embrace continuous learning and professional development.

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