Trainer and Quality Analyst

17 hours ago


Bengaluru, Karnataka, India Closing Gap Full time

Job Title:
Trainer and Quality Analyst

Company:
Closing Gap

Location:
HSR Layout, Bengaluru (On-site)

Process:
Sales & Customer Service

About the Role

We are hiring passionate and skilled
Trainers and Quality Analysts
to support our growing
Sales and Customer Service operations in Bangalore.
This role combines the best of both worlds training and quality ensuring our teams are equipped, efficient, and delivering exceptional results.

If you have a flair for coaching, performance improvement, and maintaining high service standards, we'd love to meet you

Key Responsibilities

Training:


• Conduct onboarding, refresher, and process training sessions.


• Create engaging training content and modules.


• Identify skill gaps and design improvement plans.


• Track training effectiveness and performance outcomes.

Quality Analysis:


• Monitor and evaluate interactions to ensure compliance and service excellence.


• Provide feedback and coaching to improve quality metrics.


• Prepare and share regular reports on performance trends.


• Work closely with operations to drive continuous improvement.

Requirements


• 2–5 years of experience in training or quality roles (preferably in BPO, customer service, or sales processes).


• Excellent communication and presentation skills.


• Strong analytical and observation skills.


• Ability to manage multiple priorities and deliver results under deadlines.


• Proficiency in MS Office tools

Join a fast-growing organization where performance, quality, and learning go hand in hand

Apply now:

(Subject: –
Trainer and Quality Analyst -
Bengaluru).



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