
Quality Analyst
3 days ago
We are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations.
Roles and Responsibility
- Monitor and evaluate call quality to ensure compliance with company standards.
- Develop and implement quality control processes to enhance customer satisfaction.
- Collaborate with team members to identify areas for improvement and provide feedback.
- Analyze data and trends to identify patterns and opportunities for growth.
- Develop reports and dashboards to track key performance indicators.
- Participate in training and coaching programs to improve team performance.
Job Requirements
- Minimum 2 years of experience in quality analysis and assurance.
- Strong knowledge of BPO/Call Centre operations and industry standards.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management tools and software.
- Industry: BPO / Call Centre.
- Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.
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