Quality Analyst

5 days ago

Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations.

Roles and Responsibility

  • Monitor and evaluate call quality to ensure compliance with company standards.
  • Develop and implement quality control processes to enhance customer satisfaction.
  • Collaborate with team members to identify areas for improvement and provide feedback.
  • Analyze data and trends to identify patterns and opportunities for growth.
  • Develop reports and dashboards to track key performance indicators.
  • Participate in training and coaching programs to improve team performance.

Job Requirements

  • Minimum 2 years of experience in quality analysis and assurance.
  • Strong knowledge of BPO/Call Centre operations and industry standards.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience with quality management tools and software.
  • Industry: BPO / Call Centre.
  • Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.

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