Quality Analyst

3 days ago

Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry.
  • The ideal candidate will have 2 to 6 years of experience and be based in Domestic.

Roles and Responsibility

  • Monitor and evaluate call quality to ensure high standards.
  • Develop and implement quality control processes to identify areas for improvement.
  • Collaborate with team members to provide feedback and coaching on performance.
  • Analyze data and trends to identify patterns and opportunities for growth.
  • Develop reports and metrics to measure quality performance.
  • Participate in training and development programs to enhance skills and knowledge.

Job Requirements

  • Minimum 2 years of experience in a quality analyst role, preferably in a BPO/Call Centre environment.
  • Strong understanding of quality control principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience with quality management tools and software is an asset.

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