
Quality Analyst
3 days ago
- We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry.
- The ideal candidate will have 2 to 6 years of experience and be based in Domestic.
Roles and Responsibility
- Monitor and evaluate call quality to ensure high standards.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide feedback and coaching on performance.
- Analyze data and trends to identify patterns and opportunities for growth.
- Develop reports and metrics to measure quality performance.
- Participate in training and development programs to enhance skills and knowledge.
Job Requirements
- Minimum 2 years of experience in a quality analyst role, preferably in a BPO/Call Centre environment.
- Strong understanding of quality control principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management tools and software is an asset.
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