Quality Analyst

7 days ago

Bengaluru, Karnataka, India Intellipaat Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

We are looking for an experienced
Quality Analyst (Sales)
to join our team at
Intellipaat
. The ideal candidate will be responsible for monitoring, auditing, and improving sales call quality while ensuring compliance, customer satisfaction, and sales effectiveness.

Language Preference:
English + Tamil + Telugu

Key Responsibilities

  • Monitor and audit inbound & outbound calls and emails to assess quality, compliance, and performance.
  • Provide detailed feedback to sales representatives on call handling, sales techniques, and customer interactions.
  • Develop and implement quality assurance standards and best practices for sales calls.
  • Collaborate with Sales Managers to identify training needs and support performance improvement.
  • Maintain detailed records of call evaluations and publish daily/weekly/monthly reports.
  • Check D2C ratios for all agents and perform root cause analysis to identify performance trends.
  • Participate in internal calibrations to improve call handling efficiency and customer service.
  • Recommend process improvements to enhance sales outcomes and customer satisfaction.

Required Qualifications

  • Minimum
    2+ years of Quality Analyst experience
    (EdTech preferred).
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to provide constructive feedback and coaching.
  • Hands-on experience with
    call monitoring tools & CRM software
    .
  • Ability to multitask in a fast-paced team environment.
  • Adaptability to change and prioritisation skills.

Preferred Qualifications

  • Bachelor's degree in Business, Communications, or related field.
  • QA experience in the
    Education/EdTech sector
    .
  • Familiarity with auditing parameters, industry best practices, and quality standards.
  • Fluency in English, Tamil, and Telugu
    .
  • Certification in Quality Assurance (preferred).

About Intellipaat

Intellipaat is a global online professional training provider that helps professionals upskill in cutting-edge technologies, including Big Data, Data Science & AI, Cloud, BI, Blockchain, Programming, and more.

  • 1 Cr+ learners across 155+ countries
  • Partnerships with
    MIT USA, IIT Madras, IIT Roorkee, IIT Guwahati, IU Germany, University of Essex, University of Liverpool
    , and more
  • Trusted by
    top companies,
    including IBM, Microsoft, and Ericsson

Why Join Us?

Competitive salary & benefits package

Professional growth & development opportunities

Collaborative and supportive work environment

Apply Now -

  • Quality Analyst

    3 hours ago

    Bengaluru, Karnataka, India Aegan Technologies Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role: International Voice Process – US HealthcareJob Title: Quality Analyst (On Paper) - International Voice ProcessLocation: BangaloreInterview Mode: VirtualExperience: Minimum 4+ to 9yrs YearsAbout the RoleWe are looking for an experienced professional for an International Voice Process role in Bangalore. The ideal candidate should have a minimum of 4...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry.The ideal candidate will have 2 to 6 years of experience and be based in Domestic.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards.Develop and implement quality control processes to identify areas for improvement.Collaborate with...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India PerkinElmer Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our...

  • Quality Analyst

    4 days ago

    Bengaluru, Karnataka, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    7 days ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India RBS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    18 minutes ago

    Bengaluru, Karnataka, India Natwest Digitalx Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYoull be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Leap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the role:We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency.Charter of the role will include:Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft skills...

  • Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India Cogent E-Services Full time ₹ 1,06,144 - ₹ 4,00,000 per year

    Quality Analyst – Domestic Voice ProcessDepartment: Customer Support / Operations / QualityLocation: Gopalan Millennium TowerGround floor - cogent e services Gopalan Enterprises,ITPL Main Rd, Phase 2, Brookfield, Bengaluru, Karnataka 560037Employment Type: Full-time / On-site.Job Summary:We are seeking a detail-oriented and analytical Quality Analyst (QA)...

  • Quality Analyst

    2 hours ago

    Bengaluru, Karnataka, India Prodigy Hunters Full time ₹ 84,000 - ₹ 1,20,000 per year

    Job Alert: Quality Analyst (BPO) in BangaloreAre you a results-driven Quality Analyst looking for your next challenge? We're expanding our team in Koramangala, Bangalore, and looking for a top-tier QA professionalWhat You'll Be Doing:Conducting rigorous auditing and monitoring of both calls and chats.Driving improvements through ACPT and Root Cause Analysis...