Desktop Engineer

2 weeks ago

Hyderabad, Telangana, India Sipra Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Monitoring Backup jobs training the documentation, and keeping to IT Head approval.
  • Responsible for tracking hardware and software inventory in the ticketing tool.
  • Updating the IT assets
  • Maintaining the labels for all IT assets.
  • Responsible for the Backup
  • Responsible for GMP-related queries and prepared the documentation
  • IT-related bills are filed and kept for approval.
  • PCB-related onsite support and coordinating with vendors supported by the reporting Head.
  • Monitoring and maintaining the CC Cameras infrastructure and escalating to the head if anything is critical.
  • Troubleshooting third-party applications at the Unit level and escalating to the reporting Head to get solutions from 3rd party vendors.
  • Technical Support on Enterprise resource planning (ERP/FOCUS) to End users through (Ticket, Mail, Mobile, and Remote) in Sipra has the following modules: Accounts, Purchase, Sales, Inventory, and Payroll.
  • Conduct training sessions for new and existing users for any developments supported by the IT Head.
  • Knowledge on complete Desktop and Server support.
  • Configuring servers using 2003, 2008,2012, 2016 and 2019.
  • Knowledge on Active Directory services, Installing active directory-Domain controller, group policies and adding Client machines in to AD
  • User administration i.e., setting up user accounts, permissions and passwords
  • Knowledge on remote technical assistance
  • Software installations and configurations.
  • Establishing LAN, adding / removing nodes to / from LAN
  • Working knowledge of MS Active Directory 2012 and 2016
  • Knowledge on DNS, DHCP & FTP
  • Knowledge on firewalls, routers and switches(Cisco, WatchGuard)
  • Giving complete technical support to all virus-related issues and network related issues
  • Managing email, anti-spam and virus protection.

Preferred candidate profile

Pharma Experience is must for the candidate. Should have basic understanding for 21CFR and GXP Systems

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