Customer Support Representative- US Process
1 week ago
Roles and Responsibilities
- Provide exceptional customer support to clients through phone calls, emails, or chats.
- Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
- Collaborate with team members to achieve process goals and improve overall service delivery.
Desired Candidate Profile
- 2-6 years of experience in International Voice Process (IVR) or similar roles.
- Strong communication skills with ability to handle international voice processes effectively.
- Proficiency in English language is essential; knowledge of other languages an added advantage.
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