Customer Support Executive

1 week ago

Bengaluru, Karnataka, India Innopay Full time ₹ 3,00,000 - ₹ 6,00,000 per year

May Month Talent Call We're hiring Customer Support Executives in Bangalore. Don't miss this exclusive hiring drive – Apply now

Hosted by Innopay Technologies | Bangalore | May 29th

Freshers & Experienced (1–3 Years)

Immediate Joiners Only | No Walk-ins

Company Overview

Innopay Technologies is a fast-growing fintech company based in Bangalore, India, on a mission to transform the financial industry through cutting-edge technology. We design innovative products that simplify and scale financial services for our users. We're now inviting passionate and driven individuals to join our Customer Support team — and be a part of something meaningful.

Role: Customer Support Executive

As a Customer Support Executive, you'll handle customer queries via email, chat , and outgoing calls (when needed) for social media escalations. You'll play a key role in ensuring high levels of satisfaction while delivering accurate information and proactive support.

Key Responsibilities


• Respond to customer inquiries via email and chat


• Make outgoing calls for social media queries or escalations


• Offer accurate, timely product/service information


• Troubleshoot issues and ensure a smooth customer experience


• Collaborate with internal teams to resolve concerns


• Maintain professionalism, empathy, and a customer-first mindset

Requirements & Skills


• Excellent written communication


• Strong problem-solving and multitasking ability


• Experience with CRM/ticketing systems


• Fluency in Hindi is a plus


• Flexibility to work weekends & rotational day shifts


• Graduation is mandatory (BCom/BBA/Finance & Commerce streams only)


• BE and MBA graduates are not eligible


• Prior fintech/banking ops or merchant support experience preferred


• Social media query handling is a bonus

Qualifications


• 2 years in Customer Support or a related role


• Freshers with the right attitude and strong communication can also apply


• Prior experience in fintech or risk/merchant ops is an advantage

What We Offer


• Competitive salary & performance bonuses


• A passionate, fast-paced fintech culture


• Health insurance & employee benefits


• Exposure to real-time innovation and rapid career growth

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