Customer Support Executive

11 hours ago

Delhi, Delhi, India Inext Logistics & Supply Chain Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Title: Air Import Customer Support Representative

Key Responsibilities:

  • Coordinate and process air import shipments from origin to destination.
  • Communicate with customers to provide shipment status updates and resolve inquiries or issues.
  • Liaise with overseas agents, customs brokers, carriers, and warehouses.
  • Prepare and process necessary documentation, including airway bills (AWBs), arrival notices, commercial invoices, and packing lists.
  • Ensure compliance with U.S. Customs regulations and other government agency requirements (e.g., FDA, USDA, TSA).
  • Track and trace shipments, proactively addressing delays or discrepancies.
  • Input shipment data accurately into the company's system.
  • Assist in billing and invoicing processes for import shipments.
  • Handle customer complaints professionally and escalate when necessary.
  • Maintain up-to-date knowledge of air import regulations and procedures.
  • Support internal teams with administrative tasks as needed

Job Requirement:

  • 1-3 years of experience in air import, freight forwarding, or logistics customer service.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to work well independently and in a team environment.

apply at

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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